Assistant Front Office Manager - Park Hyatt Jakarta

Hyatt Hotels Corporation; Park City (UT); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hospitality company is seeking an Assistant Front Office Manager to support efficient department management and enhance guest satisfaction. The role involves monitoring room standards, managing guest accommodations, and ensuring compliance with brand standards. The ideal candidate will possess strong leadership skills and a degree in Hospitality or Business Management, along with a minimum of two years' experience in a luxury hotel environment. Excellent communication skills and guest service orientation are essential.

Qualifications

• Minimum of 2 years' experience in a similar role within a five-star international hotel chain.
• Experience in luxury hotels or international settings is advantageous.

Responsibilities

• Assist the Front Office Manager in managing the department and providing professional service.
• Ensure compliance with Brand Standards and implement optional standards.
• Coordinate with Housekeeping and Engineering for room maintenance.

Skills

Leadership

Communication

Guest Service Orientation

People Management

Education

Degree in Hospitality

Degree in Business Management

Job description

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Summary

• Assist the Front Office Manager in efficiently managing the department according to established standards, providing courteous, professional, and flexible service at all times.
• Monitor Room standards and suggest corrective actions when necessary.
• Ensure strict control of room keys by Assistant Front Office Managers.
• Assist in managing external guest accommodation overbooking situations.
• Maintain cleanliness and standards in public areas.
• Pre-block VIP, special request, and long-stay guest rooms in advance, notify Housekeeping, and prepare rooms with appropriate amenities.
• Meet all VIP and long-stay guests upon arrival with an Assistant Manager.
• Coordinate with Housekeeping and Engineering for room maintenance and repairs.
• Ensure adherence to cleaning schedules for VIPs and arrivals.
• Report maintenance issues through HOTSOS and coordinate repairs.
• Understand rate structures and promotional rates.
• Coordinate protocols for VVIP visits, ensuring all procedures are followed.
• Implement Hyatt's Touches of Hyatt and the Rooms Top 20 standards.
• Respond to Hysat survey results and implement necessary improvements.
• Ensure compliance with Brand Standards and implement optional standards where appropriate.
• Promote teamwork and support among Front Office staff and other departments.
• Work collaboratively with management to ensure guest satisfaction and hotel success.
• Accurately enter guest details following data management principles.
• Stay informed about market trends and competitor offerings.
• Perform other duties as assigned, including redeployment to other departments if needed.

Qualifications

• Indonesian nationality with a degree in Hospitality or Business Management.
• Minimum of 2 years' experience in a similar role within a five-star international hotel chain.
• Experience in luxury hotels or international settings is advantageous.
• Strong leadership and business acumen.
• Excellent English communication skills, guest service orientation, and people management abilities.