Front Office Assistant Manager

Grand America Hotels & Resorts; Salt Lake City (UT); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hotel is looking for a Front Office Supervisor to assist in managing the front office operations and ensure exceptional guest service. Key responsibilities include supervising staff, handling guest relations, understanding room inventory, and upholding service standards. The ideal candidate will possess significant experience in hotel management software and demonstrate exceptional organizational skills.

Qualifications

• Proficient in all front office duties including guest services and billing.
• Fluent in oral and written English.
• Ability to manage hotel room inventory and understand hotel forecasting.

Responsibilities

• Assist the Front Office Manager in supervising daily front office functions.
• Ensure efficient check-in and check-out processes.
• Motivate team members for upselling and revenue growth.

Skills

Guest Relations

Time Management

Organizational Skills

Communication

Education

1+ years of property management software experience (Opera preferred)

Job description

The Little America Hotel
Salt Lake City, UT 84101, USA

Description

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Duties/Responsibilities:

• Proficient in all front office duties and responsibilities including Front Desk operations: guest arrival and departure, proficient billing skills, guest resolution, employee satisfaction, and camaraderie with hotel leadership.
• Guest Relations: primary telephone contact center for general hotel questions, in-house guests, and internal departments including the dispatch center for housekeeping, engineering, food and beverage reservations, and event reservations.
• Ability to understand and manage hotel room inventory to maximize revenue.
• Providing training to both new and continuous employees
• Motivate team members to participate in upsell procedures and grow room revenue and overall hotel revenue.
• Train and uphold Grand America Standards.
• Organizational and time management skills
• Document preparation including the ability to type 50-60 words/minute
• Ability to prioritize work assignments
• Ability to work under minimal direction
• May include assisting with all essential front of house duties and responsibilities including and not limited to:
• Bell operations: lifting and moving luggage, parking valet vehicles, providing information to guests, guest arrival and departure
• Business Center: Outgoing shipping (FedEx and UPS), knowledge of computer software programs
• Self-Parking
• Willingness and ability to perform at Little America in similar and same capacities as listed for Grand America

Education and Experience:

• 1+ years of property management software experience (Opera preferred).
• Experience with forecasting for operations.
• Must have total understanding of all hotel front office procedures.
• Knowledge of guest services and hotel services, policies or operations.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.