Front Office Manager

The Wurzak Hotel Group; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hospitality company in Philadelphia is seeking a Front Office Manager to oversee the front office team, ensuring efficient operations and high guest satisfaction. The role involves managing staff, improving service quality, and maximizing financial performance.

Benefits

Competitive salary

Paid time off

Medical, Dental, Vision insurance

Supplemental insurance options

Wellness programs

Hotel and travel discounts

Retirement/401k benefits

Educational and professional development opportunities

Qualifications

• At least 3 years of hotel operation management experience.
• Extensive knowledge of hotel departments.

Responsibilities

• Lead front office team and manage daily operations.
• Interview, hire, train, and evaluate staff.
• Ensure quality standards and guest expectations are met.

Skills

Guest Services

Communication

Leadership

Education

Associate degree

Job description

Wurzak Hotel Group is seeking a Front Office Manager to lead the front office team and ensure the efficient execution of all front office responsibilities.

Areas of Responsibility

• Guest Services/Front Desk management
• Supervising and working with managers and employees to execute front office operations, including guest arrival and departure procedures
• Improving guest and employee satisfaction
• Maximizing department financial performance

General Requirements

• Interviewing, hiring, training, scheduling, coaching, counseling, disciplining staff, and performing annual evaluations
• Managing daily Guest Services operations within budget guidelines
• Ensuring quality standards and guest expectations are met daily
• Setting goals and organizing work priorities
• Maintaining accurate room inventory and managing reservations
• Responding promptly and professionally to guest inquiries and concerns
• Communicating effectively with staff and other departments
• Verifying nightly audits and financial controls
• Implementing hotel policies and house rules
• Understanding and managing the department's impact on overall financial goals
• Leading and motivating staff through interpersonal and communication skills
• Building trust and cooperation within the team
• Handling messages, packages, and mail efficiently
• Ensuring staff are attentive, friendly, and courteous
• Monitoring VIP guest requests
• Performing other duties as assigned by management

Education and Experience

• Associate degree or equivalent experience
• At least 3 years of hotel operation management experience
• Extensive knowledge of hotel departments

Our Perks

• Competitive salary
• Paid time off
• Medical, Dental, Vision insurance
• Supplemental insurance options
• Wellness programs
• Hotel and travel discounts
• Retirement/401k benefits
• Educational and professional development opportunities

Who We Are

Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium hotels. We focus on developing and operating hotels and F&B outlets with an entrepreneurial spirit, aiming to maximize returns and foster long-term guest relationships.

With over 30 years of experience, WHG is recognized as a top hospitality company committed to innovation, operational excellence, and guest satisfaction.

Learn more on our website or visit our LinkedIn page.

WHG is an equal opportunity employer committed to diversity and inclusion, with a zero-tolerance policy for discrimination.