Front Office Manager

By The Sea Resorts; Panama City (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation package

Growth opportunities and development

Friendly work environment

Employee discounts at resort amenities

Job summary

By the Sea Resorts in Panama City Beach, FL is seeking a dedicated Front Office Manager to lead the reception team and ensure an exceptional guest experience from check-in to check-out.

You will oversee daily operations, train staff, handle guest inquiries, coordinate with housekeeping, and uphold service standards in a fast-paced environment.

Qualifications

• Proven experience as a Front Desk Manager or in a similar hospitality role.
• Excellent customer service and interpersonal skills.
• Strong leadership and team management abilities.
• Familiarity with hotel management software and booking systems.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Flexible schedule including weekends and holidays as needed.

Responsibilities

• Oversee daily front desk operations, including guest registration, check-in, and check-out processes.
• Manage and schedule front desk staff, providing training and support to maintain high service standards.
• Handle guest inquiries, complaints, and requests promptly and professionally.
• Coordinate with housekeeping and maintenance to ensure timely room availability and facility upkeep.
• Maintain accurate records of guest information, reservations, and payments.
• Monitor and report on front desk performance and guest satisfaction metrics.
• Implement hotel policies and procedures to ensure safety and security of guests and staff.

Skills

Customer service

Interpersonal skills

Leadership

Team management

Multitasking

Problem-solving

Attention to detail

Flexibility

Tools

PMS software

Booking systems

Job description

By the Sea Resorts is seeking a dedicated and experienced Front Office Manager to join our team at Beachcomber By the Sea in Panama City Beach, FL. In this role, you will be the first point of contact for our guests, ensuring an exceptional experience from check-in to check-out. You will lead and motivate the front desk team to provide outstanding customer service and maintain smooth daily operations at the reception area.

Responsibilities

• Oversee daily front desk operations, including guest registration, check-in, and check-out processes.
• Manage and schedule front desk staff, providing training and support to maintain high service standards.
• Handle guest inquiries, complaints, and requests promptly and professionally.
• Coordinate with housekeeping and maintenance to ensure timely room availability and facility upkeep.
• Maintain accurate records of guest information, reservations, and payments.
• Monitor and report on front desk performance and guest satisfaction metrics.
• Implement hotel policies and procedures to ensure safety and security of guests and staff.

Requirements

• Proven experience as a Front Desk Manager or in a similar hospitality role.
• Excellent customer service and interpersonal skills.
• Strong leadership and team management abilities.
• Familiarity with hotel management software and booking systems.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Flexible schedule including weekends and holidays as needed.

Benefits

• Competitive compensation package.
• Opportunities for professional growth and development.
• Supportive and friendly work environment.
• Employee discounts at resort facilities and amenities.

About the Company

By the Sea Resorts is a premier beachfront resort located in Panama City Beach, FL. We pride ourselves on offering guests a memorable vacation experience with exceptional service, comfortable accommodations, and a beautiful coastal atmosphere. Join our team and be part of a dedicated group committed to hospitality excellence.