Front Office Manager (Full Time)

Defoor Hospitality Group; Madison (AL); On-site; USD 42,000 - 60,000; Full time

Job summary

Defoor Hospitality Group seeks an experienced Front Desk Supervisor to oversee daily operations, manage reservations, and ensure service aligns with brand standards. You will train staff, monitor occupancy data, and collaborate with sales, F&B, housekeeping, and accounting to optimize guest experiences.

The role requires strong leadership, cash handling skills, and the ability to perform Manager on Duty duties as needed.

Qualifications

• 3–5 years prior hotel front desk leadership experience.
• Must be available to perform Manager on Duty (MOD) duties when necessary.
• Experience coordinating with sales, F&B, housekeeping and accounting departments.
• Ability to supervise front office staff and ensure brand standard compliance.

Responsibilities

• Supervise and manage the front desk area and monitor future room occupancy.
• Track reservations, special requests, and maintain liaison with other departments.
• Schedule staff to ensure efficient service within budget.
• Maintain knowledge of all hotel systems (PMS, phone, key) and ensure staff training.

Skills

Front desk leadership

Staff scheduling

Customer service leadership

Cash handling

Credit control

Communication skills

Tools

PMS reservation system

Phone system

Key system

Hotel systems

Job description

Job description

Job Type: Full-time
Job DescriptionJob DescriptionJob Summary: Responsible for supervising and managing the front desk area, maintaining data on future room occupancy, tracking reservations, special requests, hire and train new guest service representatives, and maintain liaison with sales, food and beverage, housekeeping, and accounting departments. Ensure front desk operations are carried out within the systems and procedures required by brand specific standards. Schedule staff as required, while maintaining efficiency, service and budget. Complete knowledge of all hotel systems including phone system, key system, PMS reservation systems, and brand specific training. Knowledge of fire alarm system and evacuation procedures, CPR and SDS trained. Checking the credit of guest accounts daily and follows up if action is required. Instill in the front desk staff a sense of credit responsibility so that suspicious accounts are immediately noted to ensure effective credit control. Ensure the accuracy of housekeeping report and work closely with housekeeping staff. Must be available to perform Manager on Duty (MOD) duties when necessary. Must conduct monthly desk meetings to keep all desk staff up to date on all new policies, promotions, and procedures. Must be responsible for security of guests, fellow employees and hotel assets. Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel, restaurant, lounge, and service to the guests. Able to perform/Supervise all job duties performed by any of the employees underlined in the GSM/FOM portfolio to include Night Audit. Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Immediately report any guest issues to Manager on Duty Must be able to communicate effectively by writing, telephone and personal meeting situations. Must be able to work a flexible schedule to include weekends and some holidays. Must have good cash handling skills, able to make change. 3-5 years prior hotel front desk leadership experience Responsible for managing all front office staff Must manage all associates in a firm and fair manner Finger dexterity to type, to write, and work on a computer. Must speak in a clear, understandable voice, hear at a basic level, and understand English. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.