Front Office Manager

Stonebridge Companies; Ocean City (MD); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

401(k) Matching

Wellness Support

Life and Disability Coverage

Savings Accounts

Tuition Aid

Travel and Lodging Perks

Job summary

Stonebridge Companies in Ocean City, MD is seeking a Front Office Manager to oversee guest reception, reservations, and telephone services. You will work with the General Manager to maintain revenue, expenses, and quality targets while ensuring smooth operations and high guest satisfaction.

The role requires 3+ years of front office management in hospitality, strong leadership, and the ability to train and develop staff. A flexible schedule including evenings, weekends, and holidays is expected.

Qualifications

• 3+ years of front office management experience in a hotel environment.
• Strong leadership and supervisory skills.
• Ability to manage and develop a team.
• Proficiency in property management systems and financial reporting.
• Excellent communication skills, both verbal and written.
• Ability to analyze financial data, including budgets, forecasts, and revenue reports.
• Knowledge of hotel check-in/check-out procedures, billing, and room inventory management.
• Flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Oversee day-to-day and long-term front office operations.
• Coordinate reservations, guest reception, and telephone services.
• Lead communication between reservations, front office staff, and housekeeping.
• Conduct regular performance appraisals and provide training and development.
• Ensure high standards of guest satisfaction and operational efficiency.
• Monitor revenue, expenses, and quality targets with General Manager.
• Oversee billing, room inventory management, and check-in/check-out procedures.
• Stand and walk for extended periods in front office areas.

Skills

Leadership

Supervisory skills

Guest service

Communication (verbal & written)

Organizational skills

Multitasking

Financial analysis

Budgeting & forecasting

Revenue management

Check-in/Check-out procedures

Tools

Property Management System (PMS)

Job description

**Title:** Front Office Manager**Location:****Supervises:**Front Office Department**Job Summary:** The Front Office Manager is responsible for overseeing the day-to-day and long-term operations of guest reception, reservations, and telephone services while ensuring high standards of guest satisfaction and operational efficiency. This role works closely with the General Manager to maintain revenue, expense, and quality targets, ensuring a smooth and efficient operation that exceeds guest and ownership expectations.**Essential Functions and Duties:**Facilitate effective communication between reservations, front office staff, and other departments, including housekeeping.Conduct regular performance appraisals for front office staff, providing training and development as needed.*Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.***Required Experience, Education, and Skills:**3+ years of front office management experience in a hotel environment, with a strong focus on guest service and operations.Proven leadership and supervisory skills, with the ability to manage and develop a team.Strong organizational and multitasking abilities to handle daily front office operations and guest interactions.Proficiency in property management systems and financial reporting.Excellent communication skills, both verbal and written, to interact effectively with guests, staff, and management.Ability to analyze financial data, including budgets, forecasts, and revenue reports.Ability to resolve guest complaints and service issues in a professional and timely manner.Knowledge of hotel check-in/check-out procedures, billing, and room inventory management.Primarily an indoor role, working in the front office, lobby, and guest areas of the hotel.Must be able to stand and walk for extended periods while overseeing front office operations and assisting guests.Flexible schedule, including availability for evenings, weekends, and holidays, to accommodate guest needs and operational requirements.**Other Duties:**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values, which are Courage, Vigilance, Collaboration, Passion, Creativity, and Empowerment. As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel. Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members.All Stonebridge openings are projected to close within 30 days of the original posting date. Please submit your applications by then.Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.