Front Office Manager

Stonebridge Companies; Fort Lee (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Tuition aid

Travel perks

Job summary

Stonebridge Companies in Fort Lee, New Jersey, is seeking a Front Office Manager to oversee hotel reception, reservations, and guest services. This role is key in ensuring operational efficiency and high guest satisfaction.

The ideal candidate will have over 3 years of front office management experience and a strong focus on leadership and guest service. The position offers competitive benefits including medical, dental, vision, and PTO.

Qualifications

• 3+ years of front office management experience in a hotel environment.
• Strong focus on guest service and operations.
• Proven leadership and supervisory skills.
• Strong organizational and multitasking abilities.
• Proficiency in property management systems.
• Excellent verbal and written communication skills.

Responsibilities

• Ensure guests are greeted, checked in, and allocated rooms promptly.
• Oversee adherence to check-in procedures, ensuring accurate guest details.
• Address guest issues or complaints promptly.
• Ensure rooms are serviced to company standards.
• Maximize room occupancy within overbooking policy.

Skills

Guest service focus

Leadership skills

Organizational skills

Multitasking abilities

Proficiency in property management systems

Communication skills

Financial data analysis

Complaint resolution

Knowledge of hotel procedures

Job description

Job Summary

The Front Office Manager is responsible for overseeing the day‑to‑day and long‑term operations of guest reception, reservations, and telephone services while ensuring high standards of guest satisfaction and operational efficiency. This role works closely with the General Manager to maintain revenue, expense, and quality targets, ensuring a smooth and efficient operation that exceeds guest and ownership expectations.

Responsibilities

• Ensure guests are greeted, checked in, and allocated rooms promptly and courteously.
• Oversee strict adherence to check‑in procedures, ensuring accurate guest details and billing information.
• Address guest issues or complaints promptly to ensure satisfaction.
• Ensure rooms are serviced and maintained to company standards.
• Maximize room occupancy within the agreed overbooking policy.
• Facilitate effective communication between reservations, front office staff, and other departments, including housekeeping.
• Ensure all guest charges are accurately posted and kept up to date.
• Strictly enforce credit control procedures and balance accounts daily.
• Oversee efficient and speedy check‑out procedures.
• Ensure luggage is promptly delivered to and collected from guest rooms.
• Maintain the cleanliness and order of all front‑of‑house areas.
• Conduct performance appraisals for front office staff and provide training and development.

Qualifications

• 3+ years of front office management experience in a hotel environment.
• Strong focus on guest service and operations.
• Proven leadership and supervisory skills.
• Strong organizational and multitasking abilities to handle daily operations and guest interactions.
• Proficiency in property management systems and financial reporting.
• Excellent verbal and written communication skills.
• Ability to analyze financial data, including budgets, forecasts, and revenue reports.
• Ability to resolve guest complaints and service issues professionally and timely.
• Knowledge of hotel check‑in/check‑out procedures, billing, and room inventory management.

Work Environment

Primarily an indoor role in the front office, lobby, and guest areas. Must stand and walk for extended periods, lift up to 20lbs occasionally, and be available for evenings, weekends, and holidays.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. Reasonable accommodations will be made for disabled employees.

Benefits

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.