Guest Services Agent

Stonebridge Companies; Colorado; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) matching

PTO

Tuition aid

Travel and lodging perks

Wellness program

Life and disability insurance

Travel and lodging perks

Tuition assistance

Job summary

A hospitality management firm in Colorado is seeking a Guest Service Agent to ensure smooth check-in and check-out procedures, maintain accurate guest records, and provide outstanding services. Ideal candidates have experience in hotel front desk roles, strong customer service and communication skills, and proficiency in property management systems. This position requires excellent problem-solving abilities and attention to detail to manage guest reservations. Offers include comprehensive benefits and opportunities for career advancement.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software.
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent organizational skills and attention to detail.

Responsibilities

• Ensure smooth check-in and check-out procedures.
• Maintain accurate guest records.
• Handle various guest inquiries, payments, and reservations.
• Respond to guest inquiries and resolve issues promptly.
• Balance cash drawer and ensure internal controls.

Skills

Customer service

Communication skills

Problem-solving

Organizational skills

Independence

Tools

Property management systems

Office software (Word, Excel)

Excel

Job description

**Title:**Guest Service Agent **Location:** **Job Summary:** The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction. **Essential Functions and Duties:**Perform basic bookkeeping tasks, such as balancing cash accounts. *Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.***Required Experience, Education, and Skills:** Previous experience in a hotel front desk or guest service role preferred.Strong customer service and communication skills to interact effectively with guests and staff. Proficiency in using property management systems and basic office software (e.g., Word, Excel).Ability to handle cash transactions and perform basic bookkeeping tasks. Excellent problem-solving abilities to resolve guest issues efficiently.Strong organizational skills with attention to detail in managing guest reservations and records. Ability to work independently and follow established hotel policies and procedures. **Other Duties:**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values, which are Courage, Vigilance, Collaboration, Passion, Creativity, and Empowerment. As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel. Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members.All Stonebridge openings are projected to close within 30 days of the original posting date. Please submit your applications by then.Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.