Front Office Manager

Fairfield-Inn-; North Charleston (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Group insurance

Paid time off

Company-matched 401(k) plan

Voluntary benefits

Life enrichment benefits

Get paid daily

Job summary

InnVentures, operator of Fairfield Inn & Suites Charleston Airport Convention Center in SC, seeks a Front Office Manager to lead the front desk team and deliver memorable guest experiences.

You will hire, train, and supervise staff, foster guest loyalty, and ensure smooth operations, including cash handling and cross-department coordination. This role requires strong customer service and supervisory skills in a hotel setting.

Qualifications

• At least 2 years of progressive experience in a hotel or related field.
• Supervisory experience required.
• Must demonstrate exceptional customer service skills.
• Proficient in Windows and Microsoft Office.
• Willing to work long hours as needed.
• Maintain a warm and friendly demeanor at all times.
• Excellent verbal and written communication with staff and guests.
• Able to multitask and prioritize departmental functions to meet deadlines.

Responsibilities

• Oversee hiring, training, coaching, mentoring and scheduling for the front office team.
• Develop loyalty by proactively engaging long-term and repeat guests.
• Resolve guest issues using problem-solving skills to their satisfaction.
• Supervise ordering and inventory for front office supplies within a budget.
• Coordinate with other departments to meet guest requests in a fast-paced environment.
• Ensure front desk checklists and procedures are followed and accurate.
• Post and reconcile charges on guest receipts with proper cash handling.
• Support hotel goals through teamwork and cross-department collaboration.

Skills

Customer service

Communication

Multitasking

Team leadership

Tools

Windows

Microsoft Office

Job description

InnVentures Overview

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

Fairfield Inn & Suites Charleston Airport Convention Center, SC

Overview

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Office Manager, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Oversee hiring, training, coaching, mentoring and scheduling for the front office team.
• Proactively garner relationships with long term and repeat guests to develop loyalty andmaintain a high level of satisfaction.
• Apply problem solving skills to resolve guest issues to their satisfaction.
• Supervise ordering and inventory for front office supplies within a set budget.
• Handle continuous requests in a fast-paced environment by coordinating with otherdepartments to ensure all guest requests are met.
• Ensure all front desk checklists and procedures are followed and review daily work to confirm it is error-free.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Qualifications

• At least 2 years of progressive experience in a hotel or a related field
• Supervisory experience required.
• The ability to demonstrate exceptional Customer Service Skills.
• Must be proficient in Windows and Microsoft Office.
• Able to work long hours as sometimes required.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with InnVentures Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.