General Manager

Fairfield Inn & Suites Charleston Airport Convention Center; North Charleston (SC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Group insurance

Life insurance

Paid time off

401(k)

Voluntary benefits

Leadership development

Get paid daily

Job summary

Fairfield Inn & Suites Charleston Airport Convention Center is seeking a General Manager to lead hotel operations in Charleston, SC. You will guide and mentor the hotel team, champion exceptional guest service, and drive financial performance for owners. You will ensure SOPs are followed and collaborate with Revenue Management to maximize revenue.

The role emphasizes leadership, staff development, and maintaining high service standards in a dynamic hotel environment.

Qualifications

• 5+ years progressive hotel management or related leadership experience.
• Ability to lead, coach and mentor department managers and staff.
• Excellent verbal and written communication.
• Strong guest service focus with ability to handle issues.
• Ability to multi-task and prioritize in a fast-paced hotel environment.
• Maintain confidentiality and professional appearance.

Responsibilities

• Interview, hire, train, and mentor department managers and teams.
• Champion great service and empower staff to serve guests.
• Cultivate guest relationships to build loyalty and satisfaction.
• Resolve guest and employee issues through effective problem solving.
• Monitor daily tasks to ensure SOP compliance.
• Assist with benefits administration and payroll tasks.
• Support proactive sales efforts with the sales team.
• Ensure proper emergency procedures are communicated.
• Conduct property inspections for safety and cleanliness.
• Plan staff meetings and daily huddles for improvement.
• Collaborate with Revenue Management to maximize revenues.
• Prepare financial reports for management and owners.

Skills

Leadership

Communication

Guest service

Team training

Problem solving

Multitasking

Confidentiality

Education

Bachelor's degree

Job description

InnVentures Overview

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

Fairfield Inn & Suites Charleston Airport Convention Center, SC

Overview

Apply your leadership skills and ability to inspire others to create memorable experiences! As a General Manager, you play a vital role in sustaining our shared values and culture at your hotel. You will support, guide and mentor your hotel team and leading by example, you will champion them to provide personalized service for our guests resulting in great financial performance for our owners.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Interview, hire, train, support, coach and mentor the department managers and their teams.
• Champion great service and empower your staff to take care of our guests.
• Cultivate relationships with guests to develop loyalty and maintain a high level of satisfaction.
• Apply problem solving skills to resolve guest and/or employee issues to their satisfaction.
• Monitor daily tasks to ensure that all standard operating procedures are followed.
• Assist with benefits administration, payroll and other human resources tasks including employee recognition and celebrations.
• Support and contribute to the proactive sales efforts of the sales team on a continual basis.
• Ensure that proper emergency procedures are communicated and followed, when necessary.
• Conduct property inspections to ensure the hotel is a clean, safe and secure environment.
• Plan for success and improvement with staff meetings, action plans and daily huddles.
• Strategize with Revenue Management to maximize revenues and grow market share.
• Prepare various financial reports for both management and owners.

Qualifications

• At least 5 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with InnVentures Standards and regulations to encourage safe and efficient hotel operations.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.