Front Office Manager

NU Hotel Brooklyn; New York (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Wellness Program

Education/Professional Development

Referral Bonus Program

Job summary

NU Hotel Brooklyn seeks a Front Office Manager to lead the hotel front desk and guest services with a focus on service quality and sustainability standards. You will coach staff, manage rosters, and ensure smooth daily operations to meet brand expectations.

The role emphasizes team leadership, guest satisfaction, and financial stewardship, with opportunities for professional growth through an established growth path toward General Manager roles.

Qualifications

• Interview, select, train, schedule, coach and support associates to standards.
• Monitor guest satisfaction and work to improve scores.
• Oversee front office financials and ensure accounting controls.
• Develop and monitor budgets and forecasts for the department.
• Supervise guest services managers and vendor contracts.
• Ensure occupancy efficiency and minimize overbooking.

Responsibilities

• Lead staffing, training, scheduling and coaching for front office team.
• Drive guest satisfaction improvements and monitor service quality.
• Oversee financial operations and adherence to controls.
• Prepare budgets, forecasts and capital budgets when needed.
• Supervise guest services managers and manage vendor contracts.
• Monitor room occupancy to optimize utilization.
• Implement action plans to address service deficiencies.
• Uphold safety standards and procedures.

Skills

Staff leadership

Guest service

Staff coaching

Budgeting

Safety compliance

Education

Associate's degree

Bachelor's degree

Job description

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background And Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

HHM Hotels Benefits And Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It,