Front Office Manager

Plazahotelelpaso; Vernon Hills (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Daily Pay

Life Insurance

Travel Discounts

Commuter Benefits

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels seeks a Front Office Manager to lead our hotel front desk operations in line with guest service standards and sustainability goals.

In this role you will interview, train, and coach associates, oversee budgets and forecasts, and ensure compliance with accounting controls while maintaining high guest satisfaction and brand standards. The position requires standing and heavy guest-facing duties.

Qualifications

• Associate's or Bachelor's degree preferred.
• 2 to 5 years hospitality related experience.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring brand standards.
• Improve guest satisfaction scores and overall department performance.
• Monitor front office financials and ensure proper controls.
• Develop and monitor department budgets and forecasts; review and approve capital items.
• Supervise guest services department managers.
• Review guest communications and incident logs; direct staff accordingly.
• Oversee vendor and personnel contracts.
• Manage occupancy to minimize overbooking.
• Create action plans to address service deficiencies.
• Follow EarthView sustainability guidelines.
• Follow MSDS and OSHA safety standards.
• Perform other duties as assigned by management.

Skills

Guest service

Staff coaching

Budgeting

Operations leadership

Vendor management

Education

Associate's or Bachelor's degree

Job description

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager - General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate's or Bachelor's degree preferred.
• 2 to 5 years hospitality related experience.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

Source: HHM Hotels