Front Office Manager

Renaissance Fort Lauderdale West Hotel; Fort Lauderdale (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k Company Match

Paid Time Off

Daily Pay

Travel Discounts

Employee Assistance Program

Job summary

Renaissance Fort Lauderdale West Hotel is seeking a Front Office Manager to oversee front office operations and ensure guest satisfaction. You will be responsible for managing the front office team, handling financial operations, and developing budgets.

The ideal candidate will have a background in hospitality with 2 to 5 years of experience, as well as strong leadership and budgeting skills. The role may require working on weekends and holidays.

Qualifications

• 2 to 5 years of hospitality related experience required.

Responsibilities

• Manage hotel front office operations in accordance with established guest service and sustainability standards.
• Interview, select, train, and support associates.
• Monitor all front office financial operations.
• Develop and monitor department-wide budgets.
• Supervise all guest services department managers.
• Create action plans to remedy guest service deficiencies.

Skills

Guest service standards

Budget management

Team training

Financial oversight

Education

Associate’s or Bachelor’s degree

Job description

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background And Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

HHM Hotels Benefits And Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It