Front Office Manager

Hilton Garden Inn Hershey; Hummelstown (Dauphin County); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

Paid time off

401k Company Match

Daily Pay

Life Insurance

Travel Discounts

Transit benefits

Wellness program

Professional development

Referral bonus

Job summary

Hilton Garden Inn Hershey is seeking a Front Office Manager to oversee front desk operations at our Hershey, PA property, ensuring guest satisfaction and brand standards across all shifts.

You will manage staff, monitor revenue, control costs, and support sustainability initiatives while preparing for potential advancement to General Manager within the HHM family.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Skills

Interviewing staff

Staff training

Scheduling

Coaching

Guest service

Education

Associate’s degree or Bachelor’s degree preferred

Job description

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.


• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.


• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.


• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.


• Supervise all guest services department managers.


• Review correspondence from guests and incident logs and direct staff according to information obtained.


• Oversee all vendor and personnel contracts throughout the hotel.


• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.


• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.


• Follow sustainability guidelines and practices related to HHM’s EarthView program.


• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.


• Perform other duties as requested by management.

Your Background And Skills

• Associate’s or Bachelor’s degree preferred.


• 2 to 5 years hospitality related experience.

HHM Hotels Benefits And Perks

• Competitive wages for full time and part time opportunities


• Medical, Dental and Vision Health Insurance


• Paid Time Off


• 401k Company Match


• Daily Pay


• Free Basic Life Insurance


• 24/7 access to TELUS Health, a confidential work-life resource.


• Travel Discounts


• Commuter Transit and Commuter Parking Benefits


• Employee Assistance and Wellness Program


• Educational/Professional Development


• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.


• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It