Front Office Manager

Talentify; New Braunfels (TX); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Performance-based incentives

Professional development

401k & profit sharing

PTO with EIB accrual

Job summary

PT Solutions is seeking a Front Office Manager to guide daily clinic front office operations across the district. You will lead multiple clinics, supervise front office staff, and partner with Operations and Administrative Leaders to drive performance.

The role requires coaching, hiring, and hands-on presence across clinics twice per month. The successful candidate will manage labor, scheduling, and strive for KPI improvements while delivering outstanding patient service within a fast-paced

Qualifications

• High School or GED diploma required.
• Typing 45 wpm preferred.
• Strong interpersonal, oral and written communication.
• Good organization and prioritization to meet deadlines.
• Proficiency in Word, Excel, and Windows-based applications.
• Excellent communication and relationship-building skills.
• Understanding of medical reimbursement and technology.

Responsibilities

• Oversee daily front office operations for clinics across the district.
• Supervise District Front Office Supervisors, SPSCs, PSCs, Scheduling and Referral Coordinators.
• Engage with operations and administrative leaders to drive metrics.
• Act as hiring manager for all open front office positions.
• Visit clinics 2x per month to coach and engage with patients and staff.
• Provide coaching on referral management, POC adherence and customer service.
• Monitor and educate region on front office processes and KPI performance.
• Manage front office labor and scheduling.
• Mentor staff and pair high performers with mentees.

Skills

Interpersonal & communication

Customer service

Time management

Team leadership

Fast-paced adaptation

Attention to detail

Education

High School diploma or GED

Tools

Microsoft Word

Excel

Windows-based apps

Job description

Job Overview & Responsibilities

As Front Office Manager, you will facilitate and supervise the daily front office operations for the local clinics. The Front Office Manager will have an average of 10 clinics and will be responsible for all District Front Office Supervisors, SPSCs, PSCs and Scheduling and Referral Coordinators. This position will focus on district front office engagement, environment, and staff performance. Employee will share the mission and values of PT Solutions.

SUCCESS LOOKS LIKE

• Ability to perform at or above budgeted metrics for visits and evaluations
• Works closely with Operations and Administrative Leaders
• Act as a hiring manager for all open front office positions
• Job is to be performed in clinics by spending time in every district, 2x per month with meaningful presence by interaction with patients and staff
• Provide coaching that focuses on district front office performance to Referral Management, POC adherence and Customer Service expectations
• Accountable for education region on front office process updates
• Monitor KPI performance of every clinic regularly. Accountable for all front office KPI’s
• Manage front office labor and schedules
• Provide coaching to Front Office Supervisors to people manager
• Participate in side – by – side mentoring or coaching of staff struggling and matching high performers with mentees for side by side opportunities
• Perform other duties or special projects as assigned

BENEFITS

• Competitive compensation with ability to earn performance-based incentives
• Foster a positive work environment by living clinically through PT Solutions core values
• Professional development and career progression
• Fitness incentive, insurance benefits, employee assistance program, 401k and profit sharing, and PTO package to include employee illness bank (EIB) accrual

Qualifications & Pay Range

EXPERIENCE & SKILLS

• PT Solutions requires at minimum, a High School or GED diploma. Submission of diploma for the highest level of education obtained will be required.
• Keyboarding skills, with the ability to type 45 words per minute preferred.
• Strong interpersonal, oral (including telephone skills) and written communication skills.
• Good organization skills and an ability to prioritize to meet deadlines.
• Proficiency in Microsoft Word, Excel, Window-based applications.
• Excellent communication and relationship-building skills.
• Complete understanding of medical reimbursement and technology.
• Knowledge of basic bookkeeping and accounts receivable principles including basic working knowledge of all standard office equipment.
• Must have demonstrated skill in prioritizing daily responsibilities and crises to handle a heavy workload
• Must be able to work successfully in a fast-paced environment.
• Strong customer service skills.
• Knowledge of federal and state employment laws and regulations.

Compensation: $24-26/hour

Company Overview

A Top Workplace

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

PT Solutions has been named a 2026 USA Today Top Workplace for the fifth consecutive year, based entirely on employee feedback. We’ve also earned five Culture Excellence Awards for Innovation, Professional Development, Work-Life Flexibility, Appreciation, and Purpose & Values. This recognition reflects a culture built around supporting our people. It’s not just what we do, but how we make people feel. Through human connection, intentional care, and being all in for one another, we create experiences that make a difference. Because together, we do great better.

Let’s go further together and transform care. Join the #PTSLife today! To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.