Front Office Supervisor

PT Solutions Physical Therapy; Fair Lawn (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Performance incentives

Insurance benefits

401k and profit sharing

PTO including illness bank

Job summary

PT Solutions Physical Therapy is seeking a Front Office Supervisor to oversee daily clinic front desk operations and staff performance. You will align with the clinic’s mission, engage customers, and support the front office environment.

The role emphasizes coaching, KPI monitoring, and collaboration with insurance verification and billing teams to ensure smooth patient flow and service excellence.

Qualifications

• Requires High School or GED; diploma submitted for highest level.
• Typing speed 45 wpm preferred.
• Strong interpersonal and written/oral communication skills.
• Good organization and deadline prioritization.
• Proficient with Word, Excel, and Windows apps.
• Understanding of medical reimbursement processes.
• Knowledge of accounts receivable basics.
• Familiarity with standard office equipment.
• Ability to prioritize daily tasks in a busy setting.
• Strong customer service orientation.
• Knowledge of basic employment laws and regulations.

Responsibilities

• Supervise daily front office operations and staff performance.
• Collaborate with Clinic Managers to staff the front desk.
• Coach team to meet referral management and customer service standards.
• Monitor KPI, referrals, and front office labor and PTO.
• Coordinate with insurance verification and billing teams.

Skills

HS Diploma

Typing 45 wpm

Interpersonal skills

Communication

Organizational skills

MS Word

MS Excel

Medical reimbursement knowledge

Accounts receivable basics

Office equipment

Prioritization

Customer service

Employment laws knowledge

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Job Overview & Responsibilities

AsFront Office Supervisor, you will facilitate and supervise the daily front office operations for the clinic. This position will focus on the clinic’s front office engagement, environment, and staff performance. Employee will share the mission and values of PT Solutions.

SUCCESS LOOKS LIKE

• Ability to perform at or above budgeted metrics for visits and evaluations
• Works closely with Clinic Manager 1, Clinic Manager 2 and Senior Clinic Manager
• Partners with the Front Office Manager to open requisitions, interview and hire PSCs to staff clinic
• This position is front facing, contributing to clinic volume
• Provide coaching that focuses on clinic front office performance to Referral Management, POC adherence and Customer Service expectations.
• Monitor referral data and KPI’s
• Manage clinic front office labor, schedules and PTO requests
• Participate in Monthly 1:1 with Front Office Manager
• Effectively communicate and collaborate with insurance verification team, authorization team and reimbursement/billing team
• Perform other duties or special projects as assigned.

BENEFITS

• • Competitive compensation with ability to earn performance-based incentives
  • Foster a positive work environment by living clinically through PT Solutions core values
  • Professional development and career progression
  • Fitness incentive, insurance benefits, employee assistance program, 401k and profit sharing, and PTO package to include employee illness bank (EIB) accrual

Qualifications & Pay Range

EXPERIENCE & SKILLS

• PT Solutions requires at minimum, a High School or GED diploma. Submission of diploma for the highest level of education obtained will be required.
• Keyboarding skills, with the ability to type 45 words per minute preferred.
• Strong interpersonal, oral (including telephone skills) and written communication skills.
• Good organization skills and an ability to prioritize to meet deadlines.
• Proficiency in Microsoft Word, Excel, Window-based applications.
• Excellent communication and relationship-building skills.
• Complete understanding of medical reimbursement and technology.
• Knowledge of basic bookkeeping and accounts receivable principles including basic.
• Working knowledge of all standard office equipment.
• Must have demonstrated skill in prioritizing daily responsibilities and crises to handle a heavy workload.
• Must be able to work successfully in a fast-paced environment.
• Strong customer service skills.
• Basic knowledge of federal and state employment laws and regulations.

Company Overview

A Top Workplace

At PT Solutions,we’remore than colleagues;we’rea tight-knit community united in our mission to expand access to quality care. Our commitment to you isevidentin our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accreditedOrthopedicResidency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

PT Solutions has been named a 2026 USA Today Top Workplace for the fifth consecutive year, based entirely on employee feedback. We’ve also earned five Culture Excellence Awards for Innovation, Professional Development, Work-Life Flexibility, Appreciation, and Purpose & Values. This recognition reflects a culture built around supporting our people. It’s not just what we do, but how we make people feel. Through human connection, intentional care, and being all in for one another, we create experiences that make a difference. Because together, we do great better.

Let’sgo further together and transform care.Jointhe #PTSLife today!To see what #PTSLife is like, visitInstagram,Facebook,andLinkedIn.

We are an equal opportunity employer and welcome all qualified candidates to apply!