Front Office Manager

Hilton Mystic; Mystic (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading hospitality company is seeking a Front Office Manager who will assist the Director of Operations in providing exceptional service to guests. The role involves ensuring guest satisfaction during their stay, overseeing hotel operations, and guiding guest services staff. Candidates should have prior hospitality experience, a high school diploma, and a strong service-oriented mindset.

Benefits

Health and dental insurance available after 60 days

401k with company match after 1 year

Paid time off

Hilton Team Member travel discount

Qualifications

• At least 2 years of hotel/hospitality experience required.
• Ability to stand during entire shift.
• Previous hotel supervisory responsibility preferred.

Responsibilities

• Ensure all guests are checked in/out efficiently and courteously.
• Assist in training new hires and current employees.
• Monitor key control to maintain hotel security.

Skills

Customer Service

Problem Solving

Financial Understanding

Education

High School Diploma

Job description

The Front Office Manager is responsible for assisting the Director of Operations while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Always maintain a friendly and warm demeanor.
• Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Be aware of all rates, packages, and promotions currently offered
• Have knowledge of and assist in all emergency procedures as required.
• Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
• Be able to perform all duties of Guest Services Agent.
• Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
• Monitor key control to maintain hotel security.
• Answer all guest inquiries in a timely and professional nature.
• Assist in training and cross training of new hires and current employees on a regular basis.
• Attend meetings/training as required by management.

Qualifications

• High School diploma or equivalent required.
• At least 2 years of hotel/hospitality experience required.
• Previous hotel supervisory responsibility preferred
• Ability to stand during entire shift.
• Must be effective in handling problems in the workplace; including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to work a flexible schedule that includes evenings, weekends and holidays.

Benefits

• Health and dental insurance available after 60 days of employment.
• 401k with company match after 1 year of employment.
• Paid time off.
• Go Hilton Team Member travel discount program.

Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.