Front Office Manager

Hampton Inn & Suites Cordele, GA; Cordele (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading hotel in Cordele seeks a Guest Service Manager to supervise front office staff and ensure excellent guest experiences. Responsibilities include assisting in recruiting, evaluating performance, and overseeing operations—contributing to a high standard of hospitality service within the hotel. Applicants should possess strong interpersonal, problem-solving, and leadership skills.

Qualifications

• Must possess excellent communication and customer service skills.
• Strong leadership skills required in a hotel setting.
• Knowledge of Microsoft Office Suite and hospitality management systems is essential.

Responsibilities

• Supervises and coordinates front office employees.
• Oversees daily hotel operations and guest services.
• Handles staffing, scheduling, and performance evaluations.

Skills

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Excellent organizational skills and attention to detail

Strong analytical and problem-solving skills

Strong supervisory and leadership skills

Knowledge of the hotel and hospitality industry

Proficient with Microsoft Office Suite

Proficient in the use of property management systems

Job description

The Guest Service Manager will supervise, schedule, and coordinate the work of employees within the front office. Responsibilities: Supervisory Responsibilities: • Assists in recruiting, interviewing, and training new hotel staff. • Assists in overseeing the daily operations and staff of the hotel. • Assists in providing constructive and timely performance evaluations. • Assists in coaching, counseling, and termination of employees in accordance with hotel policy. Duties/Responsibilities: • Covers 3-4 desk shifts a week, depending on the season. • Assists in coordinating and overseeing all hotel operations, ensuring quality service is provided within the established business plan and budget. • Greets and welcomes guests. • Resolve issues or problems that guests may experience. • Handles special requests and accommodations. • Inspects facilities to ensure compliance with applicable standards and regulations. • Ensures maintenance issues are addressed in a timely manner. • Assists in analyzing financial information; plans and facilitates purchases. • Works with the entire team to ensure outstanding guest service scores. • Responds to guest surveys as well as third-party surveys. • Approves scheduling for all departments. • Performs other related duties as assigned. Qualifications: Required Skills/Abilities: • Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills. • Excellent organizational skills and attention to detail. • Strong analytical and problem-solving skills. • Strong supervisory and leadership skills. • Knowledge of the hotel and hospitality industry. • Proficient with Microsoft Office Suite or related software. • Proficient in the use of property management systems. • Able to demonstrate hospitality to team members and guests while performing duties. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer. • Prolonged periods of standing at reception. • Must be able to lift up to 20 pounds at times. Compensation: $13 - $15 hourly

• Supervisory Responsibilities: • Assists in recruiting, interviewing, and training new hotel staff. • Assists in overseeing the daily operations and staff of the hotel. • Assists in providing constructive and timely performance evaluations. • Assists in coaching, counseling, and termination of employees in accordance with hotel policy.Duties/Responsibilities: • Covers 3-4 desk shifts a week, depending on the season. • Assists in coordinating and overseeing all hotel operations, ensuring quality service is provided within the established business plan and budget. • Greets and welcomes guests. • Resolve issues or problems that guests may experience. • Handles special requests and accommodations. • Inspects facilities to ensure compliance with applicable standards and regulations. • Ensures maintenance issues are addressed in a timely manner. • Assists in analyzing financial information; plans and facilitates purchases. • Works with the entire team to ensure outstanding guest service scores. • Responds to guest surveys as well as third-party surveys. • Approves scheduling for all departments. • Performs other related duties as assigned.