Front Office Coordinator

Logsurgery; Lancaster (Lancaster County); On-site; USD 35,000 - 50,000; Full time

Job summary

LOG Surgery Center is looking for a Front Office Coordinator to join their team. This role involves coordinating patient admissions, managing insurance information, and ensuring seamless communication between patients and staff. The ideal candidate will exhibit excellent organizational skills and have a positive attitude to create a welcoming environment for patients. If you are a quick learner with a keen attention to detail and a strong desire to contribute to healthcare, this position offers a rewarding opportunity.

Benefits

Generous PTO

Medical Insurance

Vision Insurance

Short-Term Disability Insurance

Long-term Disability Insurance

Company sponsored Life and AD&D insurance

Qualifications

• High school diploma or equivalent required.
• Experience in a clinical or hospital setting preferred.
• Excellent organizational and detail-oriented skills.

Responsibilities

• Assist in coordinating patient insurance prior to surgery.
• Greet patients and confirm personal and insurance information.
• Manage daily surgery schedules and ensure accurate patient information.

Skills

Customer service

Communication

Organization

Detail-oriented

Medical terminology

Education

High school graduate or equivalent

Tools

Microsoft Office Suite

Electronic medical records

Job description

LOG Surgery Center (LOG) is seeking to hire a Front Office Coordinator, to join our great team of professionals.

LOG offers great benefits such as:

• Generous PTO
• Medical Insurance
• Vision Insurance
• Short-Term Disability Insurance
• Long-term Term Disability Insurance
• Company sponsored Life and AD&D insurance.

SUMMARY OF POSITION

The Front Office Coordinator position interfaces with patients and families, physicians, and staff, admits patients and processes their paperwork, and updates patient demographics/information in system. A key component of this job is coordination with patients via phone and other electronic media, the collection of monies due on day of surgery, documenting these transactions in the billing system, and adhering to written policy regarding the handling of funds for procedures performed at the center. Works closely with the Business Office Manager, off-site billing personnel, and for matters involving case scheduling with the Director of Nursing and OR Supervisor. Answer incoming phone calls.

RESPONSIBILITIES

• Assists in coordinating patient insurance prior to surgery.
• Greet surgical patients and their family members on the day of surgery, confirm all personal and insurance information with the patient.
• Enter demographic information in the computer software system.
• Answer incoming phone calls and directing calls to the appropriate individuals. Addressing voicemails.
• Chart prep including identification wristband and chart labels.
• Manage daily surgical schedule with LOGSC staff to assure proper order of cases and arrival times.
• Ensure future surgical cases are accurately reflected in the computer system sent by the physician’s office.
• Coordinate with patients via phone and other electronic media prior to the day of service, the collection of monies due on day of surgery, and documenting these transactions in the billing system.
• Work closely with the Business Office Manager on medical staff credentialing packages, administrative tasks, preparing new hire packets, etc.
• Petty cash counts
• Daily checklists
• Maintaining inventory and stocking office supplies
• Verifying workers compensation coverage
• Monitoring surgeons block schedules
• Completing audits
• Additional tasks as assigned

REQUIREMENTS

EDUCATION

• High school graduate or equivalent.

EXPERIENCE

• Previous experience in a clinical or hospital setting strongly preferred.

SKILLS REQUIRED

• Excellent customer service and communication skills.
• Must be organized, efficient and a quick learner.
• Must be accurate with data and detail-oriented.
• Have experience and/or strong desire to perform on-site collections of patient co-insurance, co-pays, and deductibles.
• Positive attitude, eagerness to complete difficult tasks, and helpful demeanor a must.
• Must have the skills necessary to operate office equipment that are required to fulfill job duties (i.e. computer experience, electronic medical records experience, Microsoft Office Suite, etc.) essential.
• Medical terminology experience a plus.

ACCOUNTABILITY

• Complies with the facility’s time and attendance policy.
• Promotes teamwork between people, departments and services
• Uses effective communication skills to create a culture of collaboration and respect.
• Accepts suggestions and feedback from others.
• Adheres to the professional standards set forth in the Employee Handbook.

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location.

LOG Surgery Center, LLC. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.