Assistant Front Office Manager

Hersha Hospitality Management; Groton (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Assistant Front Office Manager to enhance guest experiences and oversee front office operations. This role involves supervising staff, ensuring compliance with service standards, and managing financial operations. The ideal candidate will have a background in hospitality, a passion for customer service, and a commitment to sustainability practices. Join a team that values excellence and offers opportunities for career growth within the hospitality sector. If you are ready to make a significant impact in a dynamic environment, this position is perfect for you.

Qualifications

• 1-3 years of hospitality experience, especially in front desk operations.
• Ability to supervise and train staff in a fast-paced environment.

Responsibilities

• Oversee front office operations and ensure guest satisfaction.
• Assist in financial operations and budget management.

Skills

Supervisory Skills

Customer Service

Financial Monitoring

Sustainability Practices

Education

Associate or Bachelor’s degree

Job description

Overview

Opportunity: Assistant Front Office Manager

Assist in overseeing front office operations to include supervising front office personnel in accordance with established guest service and sustainability standards.

Potential Career Path

Front Office Manager – Rooms Division Manager – Assistant General Manager

Essential Job Functions

1. Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
2. Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
3. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
4. Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
5. Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
6. Review, submit for approval, and order capital budget items as required.
7. Review correspondence from guests and incident logs; direct staff according to information obtained.
8. Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
9. Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
10. Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
11. Follow sustainability guidelines and practices related to HHM’s EarthView program.
12. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
13. Perform other duties as requested by management.

Position Requirements

1. Associate or Bachelor’s degree preferred.
2. 1 to 3 years hospitality related experience, including front desk operations experience.

Work Environment and Context

1. Work schedule varies and may include working on holidays and weekends and alternate shifts.
2. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.