Front Office Manager

Hampton Inn Morgan Hill; Morgan Hill (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Travel discount program

Growth opportunities

Job summary

Hampton Inn Morgan Hill is seeking a dedicated Front Desk Lead to ensure efficient hotel operations and guest satisfaction. You will guide and supervise front desk agents, train staff, and enforce brand standards.

The role emphasizes guest service, problem solving, and collaboration with other departments to maintain smooth check-ins, room status, and group arrangements.

Qualifications

• 1–2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic computer skills including email, word processing, spreadsheets, and hotel management system.

Responsibilities

• Greet guests warmly and manage front desk operations.
• Schedule, coordinate, and delegate work to front desk associates.
• Coach staff, conduct annual reviews, and train new hires.
• Maintain communications with other departments.
• Resolve guest complaints promptly and courteously.
• Maintain accurate group information and relay to departments.

Skills

Customer service

Communication

Multitasking

Tools

Hotel management system

Microsoft Office

Email

Job description

Benefits

• Health insurance
• Paid time off
• Dental insurance

Job Summary

Ensures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives. Ensures total guest satisfaction through employee training, motivation, and performance management.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Schedules, coordinates, directs and delegates work to Front Desk department associates.
• Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews.
• Trains new employees on compliance with company, hotel, and brand standards.
• Makes recommendations for disciplinary action of employees as appropriate.
• Maintains good working relationships and communications with all departments.
• Verifies accurate room status information is maintained and properly communicated according to the procedures established.
• Resolves guest complaints quickly, efficiently and courteously.
• Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.