Front Desk Agent

Excel Hotel Group; Los Angeles (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Opportunity for advancement

401(k)

401(k) matching

Vision insurance

Competitive salary

Dental insurance

Employee discounts

Job summary

Excel Hotel Group is seeking a Front Desk Agent in Los Angeles to check guests in/out quickly and courteously using the property management system, handle payments per policy, and provide information and service to guests.

The role emphasizes welcoming guests, handling cash/credit transactions, and assisting with guest requests while promoting hotel services and revenue growth.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Upsells rooms to maximize hotel revenue.
• Accurately processes all cash and credit card transactions according to procedures, including posting charges, cashier reports, deposits, and securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests to management for monitoring or follow-up.
• Responds to guest complaints and provides service recovery to ensure total guest satisfaction.

Skills

Customer service

Stamina

Computer basics

Tools

Hotel management system

Job description

Job Summary

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Benefits

• Opportunity for advancement


• 401(k)


• 401(k) matching


• Vision insurance


• Competitive salary


• Dental insurance


• Employee discounts

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.


• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.


• Up-sells rooms whenever possible to maximize hotel revenue.


• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.


• Issues, controls and releases guest safe-deposit boxes.


• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.


• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.


• Ability to stand for 8 hours


• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates


• We offer an excellent travel discount program.


• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.