Front Desk Agent

Excel Hotel Group; El Cajon (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

PTO

401k with company match

Travel discount program

Growth opportunities

Job summary

Excel Hotel Group is hiring a Front Desk Agent in El Cajon, CA. The role handles guest check-in/check-out, payment processing, and guest services with courteous, efficient service using the property management system.

Responsibilities include welcoming guests, providing information on hotel services, upselling rooms, handling transactions, and addressing guest requests and complaints to ensure satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including e-mail, word processing and spreadsheets.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones promptly.
• Upsells rooms whenever possible to maximize hotel revenue.
• Processes all cash and credit card transactions according to procedures, including posting charges and preparing deposits.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates guest requests or issues to management for monitoring or follow-up.
• Responds to guest complaints and performs service recovery to ensure satisfaction.

Skills

Customer service

Stamina

Tools

Hotel management system

Job description

Job Summary

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Benefits:

• Opportunity for advancement
• 401(k)
• 401(k) matching

Job Summary

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.