Front Office Manager

Regency Hotel Management, Inc.; Mebane (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hotel in Mebane is looking for a Front Office Manager to oversee front desk operations and ensure exceptional guest service. The role involves managing staff, handling guest inquiries, and collaborating with other departments. Ideal candidates will have strong leadership skills and hotel management experience.

Benefits

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Hotel discounts

Qualifications

• At least 3 years of experience in a front office or guest service managerial role.
• Strong leadership and communication skills required.

Responsibilities

• Oversee daily operations of the front desk, including check-in/check-out procedures.
• Train and manage a team of front desk agents.

Skills

Leadership

Communication

Customer Service

Detail-oriented

Education

Bachelor's degree in hotel management

High school diploma

Tools

Microsoft Office

hotel management software

Job description

Front Office Manager Job Summary:
The Holiday Inn Express and Suites,Mebane Hotel is seeking a highly organized and experienced Front Office Manager to join our team. The Front Office Manager will be responsible for overseeing the day-to-day operations of the front desk, managing a team of front desk agents, and ensuring all guests receive exceptional service during their stay. This is a full-time administrative position with a competitive pay and benefits package, located in Mebane, North Carolina.

Compensation & Benefits:
Salary: Competitive, based on experience
Benefits: Medical, dental, and vision insurance, 401k, paid time off, hotel discounts

Responsibilities:
- Oversee the daily operations of the front desk, including check-in/check-out procedures, room assignments, and guest inquiries
- Train, schedule, and manage a team of front desk agents, ensuring high levels of professionalism and customer service are maintained
- Monitor front desk performance, ensuring all tasks are completed accurately and efficiently
- Collaborate with other hotel departments to ensure smooth operations and seamless guest experiences
- Handle guest complaints and issues in a timely and effective manner, finding appropriate solutions to resolve any problems
- Maintain and update front desk policies and procedures to improve efficiency and guest satisfaction
- Manage budget, monitor expenses, and make adjustments as necessary to control costs
- Participate in the hiring and onboarding of new front desk team members
- Serve as a brand ambassador, upholding the hotel's standards and values at all times

Requirements:
- High school diploma or equivalent; Bachelor's degree in hotel management or related field preferred
- At least 3 years of experience in a front office or guest service managerial role
- Strong leadership and communication skills
- Excellent interpersonal and customer service skills
- Detail-oriented with the ability to multitask in a fast-paced environment
- Proficient in Microsoft Office and hotel management software
- Ability to work flexible hours, including nights, weekends, and holidays