Front Office Manager

Water Wings Swim School; Los Angeles (CA); In loco; USD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Health insurance

Paid time off

Vision insurance

Descrizione del lavoro

Water Wings Swim School is looking for a Front Desk Manager to deliver exceptional customer service to families and manage front-desk operations during busy periods. You will check in students, relay account messages, provide tours, and answer questions with warmth and organization.

This role reports to the Site Manager or Owner and supports lobby operations throughout shifts. Starting wage is negotiable with prior experience.

Competenze

• Caring and compassion for children and adults
• Ability to solve problems by proactively finding solutions
• Great attitude and willingness to be coached
• The ability to focus in a fast-paced environment
• The ability to commit to at least 1 year of employment, afternoons and weekends required

Mansioni

• Friendly engagement of families by phone and in person.
• Multitask to efficiently and professionally maintain accurate records and answer customer questions.
• Be a team player who is consistently dependable and reliable.
• Complete required training and be a continual learner.
• Follow our systems with a focus on follow through and details.
• Smile and have fun during your entire shift.

Conoscenze

Caring and compassion

Problem solving

Coachable

Focus under pressure

Commitment to 1 year

Descrizione del lavoro

We provide swim instruction to our community that builds confidence and develops safety skills in a student-centered environment. Every day is different, with opportunities to make lasting impressions engaging children and families. This is a diverse, inclusive and supportive workplace.

Why Choose Swim?

• It's a fun, creative, flip flop friendly environment
• Every day is different with new chances to make lasting impressions and build relationships
• You get to be a part of making a difference in the lives of children and families

As a Front Desk Manager, you are responsible for providing a high level of customer service to our families, making lasting impressions. You will work to build relationships with our families, providing personal attention while checking in students, relaying account messages, giving tours and answering various questions. You can expect to be regularly communicating with families and fellow staff members, remaining calm and efficient during periods of high volume at the front desk. You should be someone who is warm and welcoming while also being highly organized, dependable and open to feedback. As a Front Desk Manager, you will report to the Site Manager or Owner during shifts and provide support throughout the lobby as needed.

We have a fun and rewarding work environment with a great atmosphere for someone who loves families and being around people. We offer paid training. Starting wage is negotiable with prior experience. This is a full-time position that requires afternoon/evening and weekend shifts.

Responsibilities:

• Friendly engagement of families by phone and in person.
• Multitask to efficiently and professionally maintain accurate records and answer customer questions.
• Be a team player who is who is consistently dependable and reliable.
• Complete required training and be a continual learner.
• Follow our systems with a focus on follow through and details.
• Smile and have fun during your entire shift.

Qualifications:

• Caring and compassion for children and adults
• Ability to solve problems by proactively finding solutions
• Great attitude and willingness to be coached
• The ability to focus in a fast-paced environment
• The ability to commit to at least 1 year of employment, afternoons and weekends required
• Medical, Dental and Vision
• Competitive pay
• Employee discounts/swim lessons
• 401K

Job Type: 30 hours or more a week
Pay: From $20.00 per hour

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift

Application Question(s):

• Describe your three strongest personality traits