Front Desk

SwimLabs Swim School; Holland (MI); On-site; USD 16,531 - 19,286; Part time

Benefits offered by this job

Flexible Schedules

Work/Life Balance

Great Pay

Job summary

SwimLabs Swim School in Holland, Michigan is looking for a Front Desk staff member. This role includes greeting clients, managing schedules, and ensuring the reception area is clean and welcoming. Candidates should demonstrate exceptional customer service, effective communication skills, and flexibility with scheduling.

The position offers flexible hours between 3–30 hours per week, with compensation ranging from $12.00 to $14.00 per hour. Benefits include great pay and a work/life balance.

Qualifications

• Happy and professional disposition; hospitable and caring.
• Dependable and flexible schedule; required to work some evenings and weekends.
• Experience with computer scheduling software and spreadsheets.

Responsibilities

• Greet clients and visitors, answering inquiries and directing them appropriately.
• Maintain a safe and clean reception area, ensuring compliance with procedures.
• Manage client accounts, payments, and schedule classes.

Skills

Customer service focus

Strong communication skills

Multi-tasking abilities

Tools

Microsoft Windows

Scheduling software

Job description

Front Desk Job Description

Reports to: General Manager/Manager on Duty

Description: Serves clients and visitors by greeting, welcoming, and directing them appropriately; helps keep appointments running on‑time; maintains office operations by receiving and distributing communications, supplies and equipment; and maintains facility appearance and cleanliness.

Essential Duties And Responsibilities

• Welcomes visitors and clients by greeting them, in person or on the telephone; answering or referring inquiries.
• Forward information by receiving and distributing communications, collecting and mailing correspondence, and copying information.
• Maintains a safe and clean reception area and lobby, including restrooms, by complying with procedures, rules, and regulations.
• Maintains client accounts by recording accurate and up‑to‑date information, taking client payment where necessary, and scheduling classes and appointments.
• Assists clients with retail merchandise; is knowledgeable of all retail products and information; manages retail sales.
• Maintains supplies by checking stock, determining inventory levels, anticipating requirements, verifying receipt, stocking items, and delivering supplies to work stations.
• Prepares and tracks donations to non‑profit organizations.
• Schedules, promotes and participates in special events, keeps all client communications updated, and posts them visibly in public areas of the lobby.
• Complies with employment expectations; makes appropriate adjustments when requested by management, including evaluation feedback; upholds standards of all signed contracts.
• Contributes to team effort by accomplishing related results as needed.
• Updates job knowledge by participating in educational opportunities.

Other Duties: Perform other duties as assigned.

Position Qualifications And Requirements

• Happy and professional disposition; hospitable and caring.
• Exceptional customer service focus: deliver quality experience, handle pressure of customer escalations.
• Strong communication skills including telephone, verbal and written communication, and listening.
• Experience with computer scheduling software.
• Experience using spreadsheets and word processing software such as Microsoft Windows.
• Outstanding multi‑tasking abilities: handle and coordinate multiple schedules, keep swim instructors and customers on time, answer phone lines, etc.
• Dependable and flexible schedule: required to work some evenings and weekends.
• Preferred qualifications:
• Swim Lesson and/or competitive swimming experience: knowledge of the four basic strokes, teaching curriculum, and stroke progression.
• CPR & First Aid Certified.

Uniforms

Front Desk staff are required to wear SafeSplash uniforms, including a SafeSplash t‑shirt.

Hours

3–30 hours per week.

Compensation

Commensurate with experience and skills. $12.00 – $14.00 per hour.

Benefits & Perks (may vary by location)

• Great Pay
• Flexible Schedules
• Work/Life Balance

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to SafeSplash + SwimLabs Swim School Corporate.