Front Office Manager

Sagora Senior Living; Lincoln (NE); On-site; USD 45,000 - 75,000; Full time

Job summary

Join an innovative senior living community as an Associate Executive Director, where you will support the Executive Director and enhance the resident experience. This role focuses on building relationships, overseeing operations, and ensuring quality service in a caring environment. With a commitment to excellence and teamwork, you will play a vital role in fostering a supportive atmosphere for both residents and staff. Enjoy a range of benefits, including health insurance, 401(k) matching, and opportunities for growth and development. Be part of a recognized Great Place to Work and make a difference in the lives of seniors.

Benefits

Company-paid telemedicine

On-Demand Pay

Discount and rewards program

Health, Dental, Vision Insurance

401(k) with company matching

Paid time off

Tuition Assistance

Team Member Assistance Program

Referral Bonus Program

Discounted Meal Tickets

Qualifications

• 1+ years of management experience in senior housing or hospitality.
• Proficient in Microsoft Office applications.

Responsibilities

• Support the Executive Director and lead in their absence.
• Oversee resident customer service operations.
• Participate in recruiting, hiring, and training staff.

Skills

Management Experience

Microsoft Office Proficiency

Communication Skills

Problem-Solving

Interest in Senior Adults

Job description

At Sagora Senior Living, the Associate Executive Director supports resident experience functions within the community and fills the business office role. This position reports to the Executive Director, who manages financial, human resources, and operational aspects of the community.

Join our team at one of our senior living communities offering independent living, assisted living, or memory care, where we prioritize Residents First while fostering a team-focused and quality-centered environment. We value our team members and invest in their growth, proudly recognized as a Great Place to Work. Apply now to be part of our caring team!

Core Values: Commitment, Empowerment, Communication, Excellence, and Teamwork.

Our name, Sagora, combines 'Sage' (wisdom) and 'Agora' (gathering place), reflecting our communities as gathering places of wisdom.

Benefits include:

• Company-paid telemedicine for full-time benefit-eligible team members
• On-Demand Pay – request a pay advance
• Discount and rewards program for electronics, food, travel, and more
• Health, Dental, Vision, Disability, and Life Insurance
• Flex Spending and Health Savings Accounts
• Dependent Care Flex Plan
• 401(k) with company matching
• Paid time off and holiday pay
• Team Member Assistance Program
• Discounted Meal Tickets
• Referral Bonus Program
• Tuition Assistance for relevant programs
• Opportunity to build lasting relationships with residents

Position Details:

Community: Asher Point of Lincoln

Address: 1111 S. 70th St., Lincoln, NE 68510

Phone: [phone]

Status: Full-Time

Responsibilities:

1. Support the Executive Director and act as the leader in their absence, guiding residents, families, and team members.
2. Build relationships with residents and families.
3. Oversee resident customer service operations, including dining, housekeeping, concierge, and business office services.
4. Assist with budget management.
5. Prepare and submit reports.
6. Participate in recruiting, hiring, training, and motivating staff.
7. Perform administrative support functions.
8. Collaborate on marketing and community management.
9. Serve as Manager on Duty as assigned.
10. Be on-call 24/7 for emergencies.
11. Work weekends and holidays as part of rotation.
12. Perform additional duties as needed.

Skills and Requirements:

1. At least one year of management experience in senior housing, hospitality, or service industries.
2. Proficiency in computer and Microsoft Office applications.
3. Interest in working with senior adults.
4. Ability to solve operational and personnel challenges.
5. Valid driver’s license and meeting driving standards.
6. Excellent communication skills.
7. Complete background checks and health screenings as required.