Front Office Manager

Sandpiper Hospitality; Arlington (VA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is looking for a dynamic Front Office Manager to lead their front desk operations. This role is pivotal in ensuring exceptional guest experiences, managing a dedicated team, and maintaining operational excellence. The ideal candidate will bring strong leadership, problem-solving skills, and a passion for customer service. Join a company that values teamwork, integrity, and growth, and be part of a culture that rewards hard work with great benefits and opportunities for personal and professional development.

Benefits

Paid Time Off

Healthcare Options

Room Discounts

Training Programs

Incentives

Reward Points for Tenure

Qualifications

• 3+ years of experience in a front office management role.
• Strong leadership and communication skills are essential.

Responsibilities

• Oversee daily operations of the front desk, ensuring exceptional guest service.
• Manage and train the front desk team to maintain high service standards.

Skills

Leadership Skills

Communication Skills

Problem-Solving

Decision-Making

Customer Service

Education

Bachelor's degree in Hospitality Management

Tools

Microsoft Office

Hotel Management Software

Job description

About Company

When you join Sandpiper Hospitality (SH), you will undoubtedly become a part of a team that greets everyone with a warm WELCOME and appreciates your hard work. We have been recognized as one of the fastest growing companies in the Company.

When you join our team, you will be welcomed with these great benefits!

Paid Time Off – Our associates work hard and should be rewarded. You will receive paid vacation days and a generous number of paid holidays.

Healthcare – There are a few options, We encourage our associate to select the best option for their lifestyle. SH picks up a generous amount of the cost. We also offer a limited amount of medical coverage for Part Time associates as well.

Room Discounts – Enjoy time away with your friends and family and enjoy the associate room discounts as the market allows in certain cities.

Training – Absolutely we have brand training for each of our brands. Come and join the team.

Incentives – Work hard and we pay with incentives. We have a variety number of incentives. Our associates are generously rewarded for their hard work and contributions to the brand.

Rewardian – We recognize our team with their tenure and delivering outstanding service. Associates are rewarded points for their tenure and extraordinary service delivered to our guests.

People Strategy - We recognize our team with annual surprise packages reinforcing our Company Core Values.

Our Core Values are at the root of our culture and sets us apart from the competition.

We Are All In – TEAM Our all-in spirit fuels our ability to work, benefit from teamwork and camaraderie and to leverage our collective experience, creativity, inclusiveness, and diversity.

We Are Inspired – Service We are inspired every day to provide unparalleled service and care to all of our customers and stakeholders.

We Do The Right Thing – Integrity We are guided in our decision making and in our culture by ensuring that we always do the right thing; that we thoughtfully conduct our business mindful of the impact we have on our associates, guests, community and owners/investors.

We Grow By Giving – Enrichment We are growth oriented and understand that we will enable growth personally, professionally, and as a company as a direct result of our ability to enrich the lives of others.

We Play To Win – Results We are relentless in our commitment to achieving excellent performance and to achieving our collective goals through creating and inspiring environment; we are truly driven by being the very best at what we do.

About The Role

We are seeking a highly motivated and experienced Front Office Manager to oversee the daily operations of our hotel's front desk. The successful candidate will be responsible for ensuring exceptional guest service, managing the front desk team, and maintaining accurate records. As the Front Office Manager, you will play a critical role in ensuring the smooth and efficient operation of the hotel's front desk, while maintaining a high level of professionalism and customer service.

Minimum Qualifications

• Bachelor's degree in Hospitality Management or related field
• 3+ years of experience in a front office management role
• Strong leadership and communication skills
• Excellent problem-solving and decision-making abilities
• Proficient in Microsoft Office and hotel management software
  
  

Preferred Qualifications

• Experience in a luxury hotel or resort
• Fluency in multiple languages
• Certification in hotel management or related field
  
  

Responsibilities

• Oversee the daily operations of the front desk, including check-in, check-out, and guest services
• Manage and train the front desk team to ensure exceptional guest service
• Maintain accurate records and ensure compliance with hotel policies and procedures
• Resolve guest complaints and issues in a timely and professional manner
• Collaborate with other departments to ensure a seamless guest experience
  
  

Skills

As the Front Office Manager, you will utilize your strong leadership and communication skills to manage and train the front desk team, while maintaining a high level of professionalism and customer service. Your problem-solving and decision-making abilities will be critical in resolving guest complaints and issues in a timely and professional manner. Proficiency in Microsoft Office and hotel management software will be necessary to maintain accurate records and ensure compliance with hotel policies and procedures. Additionally, experience in a luxury hotel or resort and fluency in multiple languages will be beneficial in providing exceptional guest service.