Assistant Front Office Manager

Treehouse Hotels; Sunnyvale (CA); On-site; USD 72,000 - 88,000; Full time

Job summary

Starwood Hotels in Sunnyvale is seeking an Assistant Front Office Manager to lead and mentor our guest services team in a luxury setting. You will train, supervise and coach new hires, ensuring service standards and seamless guest experiences across shifts.

The ideal candidate has at least 2 years in a Front Office supervisory role, preferably in an upper upscale or luxury hotel. A post-secondary diploma or degree is a plus, with strong communication and leadership skills.

Qualifications

• Minimum 2 years in a Front Office supervisory role.
• Experience in upper-upscale or luxury hotel environment.

Responsibilities

• Lead and mentor front office team in daily operations.
• Train and supervise new hires to ensure service standards.
• Engage with guests to deliver warm, personalized service.

Skills

Front Office supervision

Guest service leadership

Communication skills

Financial performance

Staff training

Education

Diploma or degree

Job description

Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.We love this role at Starwood Hotels because it has so many different facets. There’s abundant opportunity to be creative, warm, imaginative—and further develop your leadership skills in our Front Office department.We have an opportunity for a service-minded Assistant Front Office Manager to lead and inspire our great-natured service team. Our Assistant Front Office Manager will train, supervise and help mentor new hires, setting them up for success in the most productive ways. It’s a role in which you’ll be constantly interacting with guests, whether you’re welcoming them from across an ocean or just around the corner. And you’ll be teaching others to do the same, so leading by example is everything in this role.About you...Passionate about hotel operations and guest service with a minimum of 2 years experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment.A post-secondary diploma or degree would be a plus.Advanced knowledgeable of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance.Excels at communication, both verbal and written.Is able to accommodate a flexible schedule to include days, evenings, weekends and holidaysAbout us...As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.$80,000Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.