FRONT OFFICE MANAGER

Priority Dispatch Corp.; Grapevine (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Front Office Manager to oversee front desk operations and ensure exceptional guest service. This role involves supervising staff, managing revenue systems, and maintaining high standards of hotel operations. The ideal candidate will have a strong background in hospitality management and a passion for delivering outstanding guest experiences. Join a dynamic team where your leadership will directly impact the success of the hotel, and enjoy the opportunity to grow in a supportive environment that values your contributions.

Qualifications

• Experience in managing front office operations and staff.
• Strong problem-solving and guest service skills required.

Responsibilities

• Supervise Front Desk staff and manage department operations.
• Ensure maximum guest service and adherence to hotel policies.
• Monitor revenue management systems for market leadership.

Skills

Guest Service Management

Staff Supervision

Revenue Management

Problem Resolution

Scheduling

Job description

Job Details

Job Location: Hilton Garden Inn DFW North Grapevine - Grapevine, TX

Position Type: Full Time

Salary Range: Undisclosed

Description

Our Front Office Manager:

1. Directly supervises the Front Desk staff and department operations (e.g. hiring, terminating, disciplinary actions, and performance evaluations). Schedules subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines.
2. Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures.
3. Assures maximum guest service through training, including but not limited to hotel amenities, the local area, shopping, dining, entertaining, current groups and banquet functions.
4. Monitors Revenue Management systems to ensure the hotel is positioned as a market leader in RevPAR.
5. Selects or assists in the selection of hotel staff and completes all new hire paperwork.
6. Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
7. Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.
8. Conducts or assists in conducting staff meetings.
9. Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
10. Receives and resolves or assists in resolving guest complaints and employee issues.
11. Performs functions of the General Manager in their absence.
12. Covers shifts in all departments as scheduled by the General Manager.
13. Corresponds with group and travel agents to answer special requests for rooms and rates.
14. Assists with sales and marketing efforts as directed.
15. Maintains and implements established Emergency Procedures, assuring the security of guests and monies.
16. Participates in the preparation of the hotels annual budget.
17. Answers inquiries pertaining to hotel policies and services.
18. Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines.
19. Note: Other duties as assigned by General Manager or Area Director.

Qualifications