Front Office Manager

Capitolplazajeffersoncity; Richardson (TX); On-site; USD 55,000 - 65,000; Full time

Job summary

A leading hotel in Richardson is seeking a Front Office Manager to enhance guest experiences and lead a dedicated team. This role requires strong leadership skills, a commitment to service excellence, and the ability to manage operational efficiencies. The ideal candidate will have a background in hospitality and a passion for guest satisfaction, ensuring every visitor has a memorable stay. Join a company that values teamwork and offers opportunities for career growth.

Benefits

401(k) plan with company match

Comprehensive Health Coverage

Paid Time Off & Vacation

DailyPay

Tuition reimbursement

Qualifications

• Minimum 2 years of hospitality, front desk experience.
• Minimum 2 years of prior supervisory experience.

Responsibilities

• Manage direct reports and ensure guest needs are met.
• Create a best-in-class guest experience.
• Ensure financial goals of the department are met.

Skills

Teamwork

Customer Service

Education

High school diploma or equivalent

Bachelor’s Degree in related field

Tools

Microsoft Suite

Job description

Hotel:

Richardson Renaissance

900 East Lookout Drive

Richardson, TX 75082

Front Office Manager

Full time

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverage - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium’s community service and volunteer programs.

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A great first impression is an important part of providing a top-notch hotel experience. While at the Front Desk, you are the welcoming face to our guests and the guide to create a truly magical stay. We're looking for our next Front Desk Manager, ready to lead a stellar team to brighten our guest's experience and make their stay unlike others.

Starting Pay:$55,000+

Marriott experience highly preferred.

Primary Purpose:

The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.

Work Performed:

TheFront Office Managerwill be tasked with the following duties, responsibilities, and assignments:

• Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline

• Ensurethat Associates are meeting guest needsand appropriately responding to any guest concernsandescalating as appropriate;

• Createa best-in-class guest experience by engaging with guests, providing friendlycourteousservice, anticipating guest needs, increasing guest loyalty, and maintaining relationships;

• Coordinateactivities with other departments to ensure that services are provided in an efficient and timely manner;

• Ensurefinancial goals of the department and the hotel are being metby managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;

• Perform or assist with cleaning duties as necessaryensuring the hotel is achievingCleanlinessAssuredStandards;

• Evaluateand recommendrevenue driving initiativesandmonitorrevenueperformance;

• Recommendand implement approvedchanges that could improve service and increase operational efficiency;

• Ability to serve as Manager on Duty;and

• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

Minimum 2 years of hospitality, front desk experience,

Minimum 2 years of prior supervisory experience

Preferred Prior Experience:

2 years of night audit experience

Required Education:

High school diploma or equivalent

Preferred Education:

Bachelor’s Degree in related field

Required Technology:

Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams

Physical:

Able to lift 50lbs occasionally

Able to lift 10lbs regularly

Able to stand/or walk for duration of scheduled shift

Other:

Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy