Front Office Manager

PT Solutions Physical Therapy; Franklin (WI); On-site; USD 47,000 - 62,000; Full time

Benefits offered by this job

Performance incentives

401k and profit sharing

PTO with EIB accrual

Insurance benefits

Fitness incentive

Job summary

PT Solutions Physical Therapy seeks an experienced Front Office Manager to supervise daily front office operations across multiple clinics. You will oversee Front Office Supervisors, SPSCs, PSCs and Scheduling/Referral Coordinators, guiding staff performance and patient experience in a busy clinical setting.

This leadership role emphasizes district-wide front office engagement, coaching, and KPI accountability, with travel to clinics about twice monthly to ensure service excellence and staff

Qualifications

• High School diploma or GED required.
• Typing 45 wpm preferred.
• Strong interpersonal and written communication skills.
• Proficiency in Microsoft Word and Excel; familiarity with job-relevant software.
• Knowledge of federal/state employment laws helpful.

Responsibilities

• Oversee daily front office operations across clinics.
• Supervise Front Office Supervisors, SPSCs, PSCs and Scheduling/ Referral Coordinators.
• Hire front office staff and provide coaching to improve performance.
• Travel to clinics (approximately 2x per month) to engage patients and staff.
• Ensure adherence to patient service standards and department KPIs.

Skills

Interpersonal skills

Staff coaching

Scheduling management

Communication

Organization

Customer service

Typing speed

Knowledge of employment laws

Education

HS diploma or GED

Tools

MS Word

MS Excel

Windows-based apps

Job description

Job Overview & Responsibilities

AsFront Office Manager, you will facilitate and supervise the daily front office operations for the local clinics. The Front Office Manager will have an average of 10 clinics and will be responsible for all District Front Office Supervisors, SPSCs, PSCs and Scheduling and Referral Coordinators. This position will focus on district front office engagement, environment, and staff performance. Employee will share the mission and values of PT Solutions.

SUCCESS LOOKS LIKE

• Ability to perform at or above budgeted metrics for visits and evaluations
• Works closely with Operations and Administrative Leaders
• Act as a hiring manager for all open front office positions
• Job is to be performed in clinics by spending time in every district, 2x per month with meaningful presence by interaction with patients and staff
• Provide coaching that focuses on district front office performance to Referral Management, POC adherence and Customer Service expectations
• Accountable for education region on front office process updates
• Monitor KPI performance of every clinic regularly. Accountable for all front office KPI’s
• Manage front office labor and schedules
• Provide coaching to Front Office Supervisors to people manager
• Participate in side – by – side mentoring or coaching of staff struggling and matching high performers with mentees for side by side opportunities
• Perform other duties or special projects as assigned

BENEFITS

• • Competitive compensation with ability to earn performance-based incentives
  • Foster a positive work environment by living clinically through PT Solutions core values
  • Professional development and career progression
  • Fitness incentive, insurance benefits, employee assistance program, 401k and profit sharing, and PTO package to include employee illness bank (EIB) accrual

Qualifications & Pay Range

EXPERIENCE & SKILLS

• PT Solutions requires at minimum, a High School or GED diploma. Submission of diploma for the highest level of education obtained will be required.
• Keyboarding skills, with the ability to type 45 words per minute preferred.
• Strong interpersonal, oral (including telephone skills) and written communication skills.
• Good organization skills and an ability to prioritize to meet deadlines.
• Proficiency in Microsoft Word, Excel, Window-based applications.
• Excellent communication and relationship-building skills.
• Complete understanding of medical reimbursement and technology.
• Knowledge of basic bookkeeping and accounts receivable principles including basic working knowledge of all standard office equipment.
• Must have demonstrated skill in prioritizing daily responsibilities and crises to handle a heavy workload
• Must be able to work successfully in a fast-paced environment.
• Strong customer service skills.
• Knowledge of federal and state employment laws and regulations.

Schedule

• Full Time

Compensation

Pay Range: $47,000-62,000/year (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)

Company Overview

At PT Solutions,we’remore than colleagues;we’rea tight-knit community united in our mission to expand access to quality care. Our commitment to you isevidentin our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accreditedOrthopedicResidency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

PT Solutions has been named a 2026 USA Today Top Workplace for the fifth consecutive year, based entirely on employee feedback. We’ve also earned five Culture Excellence Awards for Innovation, Professional Development, Work-Life Flexibility, Appreciation, and Purpose & Values. This recognition reflects a culture built around supporting our people. It’s not just what we do, but how we make people feel. Through human connection, intentional care, and being all in for one another, we create experiences that make a difference. Because together, we do great better.

Let’sgo further together and transform care.Jointhe #PTSLife today!To see what #PTSLife is like, visitInstagram,Facebook,andLinkedIn.

We are an equal opportunity employer and welcome all qualified candidates to apply!