Front Office Manager

Spirehotels; Detroit (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Services Manager to lead a dynamic front desk team. In this role, you will create memorable experiences for guests by promoting exceptional service and fostering a positive work environment. With a focus on leadership and team improvement, you will ensure that every guest feels valued and appreciated from their arrival to departure. This position offers a comprehensive benefits package, including early pay options, medical coverage, and hotel discounts, making it an exciting opportunity for those looking to grow their career in hospitality.

Benefits

Early Pay or Earned Wage Access

Medical Insurance

Dental Insurance

Vision Insurance

Pet Discount Program

Identity Theft Protection

Pre-Paid Legal Support

Flexible Spending Accounts

Matched 401K

Paid Time Off

Qualifications

• 5 years of experience in guest services with supervisory experience preferred.
• Basic math skills for financial reporting and reservations management.

Responsibilities

• Welcome guests and provide exceptional service throughout their stay.
• Empower and train team members to deliver outstanding guest experiences.

Skills

Customer Service

Leadership

Communication

Analytical Skills

Education

High School Diploma

Hotel and Restaurant Certification

Tools

MS Office Suite (Outlook, Word, Excel)

Hotel PMS Systems

Job description

Detroit Downtown
Hilton Garden Inn Detroit Downtown
351 Gratiot Ave
Detroit, MI 48226, USA

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Inspire and empower the Guest Services TEAM to embody excellence, fostering repeat business through outstanding leadership. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy
• Respond promptly and effectively to guest questions and requests
• Fosters strong working relationships within Guest Services and with other departments by communicating effectively
• Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
• Emphasize continuous team improvement through proactive coaching, mentoring, and corrective measures to exceed standards
• Ensure meticulous upkeep and maintenance of all guest services equipment and storage areas

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Stand, walk and work at times in confined spaces throughout the shift in full sight of guests

Qualifications:

• Education: High school diploma or its equivalent; Hotel and Restaurant Certification preferred
• Experience: 5-years' combined experience in guest services and supervisory experience in hotels or related professional area preferred; Basic mathematical skills to operate and prepare calculations for financial reporting; Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment; Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel; Previous experience with hotel PMS systems a plus.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.