Front Office Manager OEM/HM

Crestline Hotels & Resorts; Maine; On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Front Office Manager to oversee front office operations and ensure exceptional guest experiences. This role involves strategic planning, staff development, and collaboration with various departments to maximize profitability. The ideal candidate will have a strong background in hospitality management and a passion for customer service. Join a forward-thinking company that values leadership and innovation in creating a positive work environment. This is an exciting opportunity to make a significant impact in the hospitality sector.

Qualifications

• 3+ years in hospitality management with a focus on front office operations.
• Strong leadership skills to train and motivate staff effectively.

Responsibilities

• Oversee all front office operations ensuring high service quality.
• Create strategies to enhance guest satisfaction and revenue.

Skills

Hospitality Management

Staff Training

Customer Service

Budget Management

Leadership

Education

High School diploma or GED

3 years in hospitality management

Tools

Microsoft Office

Hotel Information Systems

Job description

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Overview

The Front Office Manager is responsible for the successful operation and administration of all front office departments, including: front desk, bell/door, and concierge (if applicable). The role involves ensuring departmental balance while providing an exceptional guest experience and maximizing profitability. The manager must oversee all front office operations to standards of professionalism and high service quality. Success is achieved through strategic planning, implementation, and staff development, including leading, training, coaching, motivating, and providing feedback to staff, supervisors, and managers. The Front Office Manager also acts as the liaison to other hotel departments.

Key Duties & Responsibilities

1. Create and execute innovative strategies to enhance guest satisfaction and revenue.
2. Collaborate with the front office team in planning, development, and execution.
3. Ensure staff are properly trained and capable of performing their duties.
4. Work with managers to foster personal and professional growth.
5. Investigate and resolve service or accommodation complaints.
6. Monitor budgets, payroll, and financial transactions for compliance and efficiency.
7. Set performance and customer service standards.
8. Review procedures and operational issues to improve service, safety, and performance.
9. Organize training programs, resolve personnel issues, hire staff, and evaluate performance.
10. Provide leadership and mentorship to front office staff.
11. Maintain comprehensive knowledge of departmental policies, hotel features, services, room types, rates, promotions, and daily operations.
12. Address daily operational demands and prepare financial and payroll forecasts.
13. Monitor hotel security and establish supply levels.
14. Support staff development and create a positive work environment.
15. Conduct performance evaluations and promote positive guest relations.
16. Lead pre-shift meetings and departmental strategic planning.

Education and Experience

• High School diploma or GED, or equivalent work experience plus 3 years in hospitality management.
• Proficiency with Microsoft Office and hotel information systems.

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.