Front Office Manager

CGS Federal (Contact Government Services); Detroit (MI); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is looking for a Front Office Manager to support a federal agency's legal mission. This role demands high visibility and requires the candidate to demonstrate expertise in office management while effectively interacting with clients and attorneys. The ideal candidate will possess strong communication skills, a professional demeanor, and at least four years of supervisory experience. Join a team that values collaboration and innovation, and enjoy a supportive environment that offers professional growth opportunities. If you thrive in a dynamic setting and are ready to make a difference, this is the position for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Flexible Spending Accounts

Paid Time Off

Qualifications

• 4+ years of supervisory and management experience required.
• Proven communication skills for client interaction.
• Experience in office organization and business operations.

Responsibilities

• Manage front office operations and coordinate meetings.
• Interact with high-level staff and resolve technical issues.
• Organize workload and maintain physical spaces.

Skills

Office Management

Communication Skills

MS Office Suite

Meeting Coordination

Problem Solving

Education

Undergraduate Degree

Law Degree or Advanced Certification

Tools

E2 Application

Zoom

MS Teams

Job description

CGS is seeking a Front Office Manager to join our team supporting the legal mission of a large federal agency. This position involves demonstrating expertise in office management by providing managerial support and interacting effectively with clients or attorneys.

CGS brings motivated, highly skilled, and creative people together to solve government’s most dynamic problems with cutting-edge technology. We seek candidates who are excited about government innovation, value collaboration, and can anticipate the needs of others. Our environment supports professional growth through various learning opportunities.

Skills and Attributes for Success:

• This is a high-visibility, onsite position requiring presence 5 days per week.
• The candidate must interact closely with high-level staff to complete assignments with minimal oversight.
• Professional demeanor, confidence, and a strong work ethic are essential.
• Only very experienced candidates with proven, long-term relevant experience will be considered; this is not an entry-level role.
• Schedule and coordinate meetings via Zoom, MS Teams, including hybrid meetings.
• Coordinate with IT to resolve technical issues.
• Make and reconcile travel arrangements using the E2 application (training provided).
• Answer calls, direct correspondence, and organize workload and physical spaces.

Qualifications:

• At least four years of progressively responsible supervisory and management experience, with proven communication skills for interacting with clients or attorneys.
• Experience with front desk operations, document management, and multiline phone systems.
• Excellent written and oral communication skills.
• Experience in office organization or non-specialized business operations.
• Proficiency in MS Office Suite (PowerPoint, Word, Excel, Outlook).
• Ability to learn new applications, be a self-starter, resourceful, and take initiative.
• Undergraduate degree required.

Preferred Qualifications:

• Law degree, advanced technical certification, or other pertinent graduate degree.

Our Commitment:

CGS aims to simplify and enhance government bureaucracy through innovative solutions and dedicated personnel. We value honesty, professionalism, and quality work, offering a comprehensive benefits package including health, dental, vision, life insurance, 401k, flexible spending accounts, and paid time off.

Contact us at [e-mail] or visit our website for more information. We are an Equal Opportunity Employer and encourage diverse applicants to apply.