Front Office Manager

Upstate Medical University; City of Syracuse (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Upstate Medical University in Syracuse seeks a Front Office Manager for the Downtown Adult Hematology Oncology Department. The position involves managing front desk operations, including check-in and scheduling, while working collaboratively with various healthcare staff to ensure timely patient flow.

Ideal candidates hold a Bachelor's or Associate's Degree in Healthcare Administration and possess supervisory experience in a healthcare setting. This role is crucial for maintaining high standards in patient care and operational efficiency.

Qualifications

• 3 years of experience in a healthcare setting required.
• 5 years of experience required with Associates Degree.
• Two years of supervisory or mentorship experience required.

Responsibilities

• Manage front desk functions and staff for the AHO Department.
• Oversee scheduling, check-in, and check-out processes.
• Evaluate staffing needs and hold staff meetings.

Skills

Written communication

Oral communication

Microsoft Office proficiency

Electronic medical records experience

Education

Bachelors Degree in Healthcare Administration or related field

Associates Degree in Healthcare Administration or related field

Job description

Job Summary

The Front Office Manager is responsible for management and administration of front desk functions for the Downtown Adult Hematology Oncology (AHO) Department at the Upstate Cancer Center. This includes oversight and supervision of check-in, check-out, scheduling, and telephone staff and workflows. Supervision includes orientation of new staff, completing performance programs and evaluations, setting staffing schedules including coordination of vacation and sick leave coverage, holding staff meetings, and evaluating staffing needs. The Manager is responsible for building and editing clinic templates, preparing behavioral agreements and discharges according to policy, resolving day-to-day front end issues in collaboration with other managers and staff as needed. The Manager will ensure efficient and timely flow of patients through the AHO Office in collaboration with physicians, Fellows, APPs, nursing, MOAs, pharmacy staff, back office staff, and administrative leadership. The Manager supports the development of and ensures adherence to policies and procedures relevant to Front Office functions, as well as assists with long range planning and operational improvements. This position must work effectively with external departments including Lab, Registration, Radiology, Pharmacy, Physical Plant, Environmental Services. The Front Office Manager identifies and acts on opportunities for operational and quality improvement initiatives with patient experience in mind while cultivating a positive environment for the department.

Minimum Qualifications

Bachelors Degree in Healthcare Administration or related field with 3 years of experience in a healthcare setting OR Associates Degree in Healthcare Administration or related field and 5 years experience in a healthcare setting required. Two years of supervisory or mentorship experience required. In addition, this position requires excellent written and oral communication skills and must possess excellent computer skills including proficiency with Microsoft Office and experience working with electronic medical records.

Preferred Qualifications

Experience working in front desk and scheduling functions in a cancer care setting preferred.

Work Days

Monday-Friday Days

Message To Applicants

Recruitment Office: Human Resources