Front Office Manager

Chartwell Hospitality; Charlotte (NC); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading hospitality company seeks a Front Desk Manager to oversee operations, manage staff, and ensure guest satisfaction. The role includes training staff, maintaining records, and managing budgets. Ideal candidates will have hotel management experience and strong customer service skills.

Qualifications

• Minimum of two years hotel management or supervisory experience required.
• Strong Hilton background a plus.

Responsibilities

• Responsible for overall operation of the Front Desk.
• Ensure high standards of comfort, service, and quality for guests.
• Manage Accounts Receivable and maintain accurate payroll records.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Time Management

Adaptability

Tools

Property Management System

Computer Programs

Job description

Job Summary:

Responsible for overall operation of the Front Desk, which includes suite rental, reservation management, associate staffing, training, record keeping, report preparation, guest relations and to act as property Manager on Duty when assigned.

Essential Job Functions:

Ensure an environment in which high standards of comfort, service, and quality exist for our guests.

Ensures teamwork and enhances cooperation between all departments.

Maintains accurate records and safeguards all vending machines, Convenience Store items, video tapes and Sport Court equipment (as available).

Cooperates with General Manager, Director of Sales, and all Front Office staff to ensure proper suite inventory controls.

Manages and maintains a relationship with the Property Management System provider.

Works with maintenance to ensure proper key controls.

Maintain departmental budget and staffing levels in relation to occupancy levels.

Maintains accurate payroll and employee records. Performs timely and fair reviews.

Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.

Maintain Convenience Store and Front Desk area to highest standards.

Responsible for the management of Accounts Receivable, City Ledger, and Guest Ledger.

Provide comprehensive training to Front Office staff.

Acts as Manager on Duty as designated by the General Manager.

Necessary Skills and Attributes:

Minimum of two years hotel management or supervisory experience required

Strong Hilton background a plus

Possess a strong knowledge of computer and programs

Excellent verbal, comprehension, listening and problem solving skills

Interpersonal and time management skills

Adaptability

Report and accounting skills

Customer Service background

Source: Chartwell Hospitality