Front Office Manager - Homewood Suites Charlotte Uptown

Hyatt Hotels; Charlotte (NC); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking hotel group as a Front Office Manager, where your leadership will shape guest experiences and staff development. This role emphasizes maintaining high service standards and fostering a supportive work environment. You will oversee front desk operations, train staff, and contribute to revenue management strategies. With a commitment to quality and community, this position offers a unique opportunity to grow in a dynamic team atmosphere. If you are passionate about hospitality and ready to make a difference, this is the perfect opportunity for you.

Benefits

Medical/Dental/Vision Plans

401K

Tuition Assistance

Discounted Hotel Rates

Training Opportunities

Career Advancement Programs

Qualifications

• Proven experience in guest service management and hotel operations.
• Strong leadership skills in training and mentoring staff.

Responsibilities

• Ensure exceptional guest service and satisfaction at the front desk.
• Train staff in hotel procedures and maintain service standards.
• Manage HR functions and collaborate with management for business growth.

Skills

Guest Service Management

Staff Training

Financial Reporting

Conflict Resolution

Education

Bachelor's Degree in Hospitality Management

Relevant Certifications

Job description

We are hiring a Front Office Manager!

The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, ensuring guest satisfaction and product quality standards are met. They manage all hotel areas according to Brand standards to create a friendly atmosphere of superior guest service and product quality. The manager displays exemplary performance for staff to follow.

Responsibilities:

1. Maintain guest service as the hotel's core philosophy.
2. Commit to making every guest satisfied.
3. Ensure all hotel staff, including new hires, are trained in guest service components and standards.
4. Develop added-value customer service programs.
5. Empower staff to deliver guest service by encouraging and rewarding responsive assistance.
6. Act as manager on duty and oversee front desk operations.
7. Train front desk staff in all procedures, including check-in/check-out, telephone, amenities, and computer systems.
8. Participate in Revenue Management functions and conference calls with Corporate Management and brand revenue centers.
9. Produce accurate financial reports on time.
10. Collaborate with the General Manager and Sales Manager/DOS to generate new business ideas, set up rate codes, and manage rooming lists.
11. Manage HR functions such as recruiting, training, performance evaluation, and reward programs to maintain a qualified workforce.
12. Ensure all employees understand hotel objectives.
13. Maintain accurate personnel files compliant with laws and regulations.
14. Administer personnel policies fairly and consistently.
15. Resolve employee grievances promptly and fairly.
16. Mentor direct reports to develop management talent.
17. Monitor and maintain acceptable staff turnover levels.
18. Know and comply with local health and safety codes.
19. Follow policies for the hotel’s key control system.
20. Manage preventive maintenance and deep-cleaning activities to maintain physical standards.
21. Conduct property quality audits periodically.
22. Inspect rooms, exterior, parking lot, and other areas as needed.

Benefits

We offer competitive wages. Full-time associates are eligible for a comprehensive benefits package, including medical/dental/vision plans, life insurance, disability options, 401K, tuition assistance, discounted hotel rates, and opportunities for training and career advancement.

Why Concord?

Our culture is rooted in our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We aim to provide a great work environment and hire the best associates. At Concord, you are valued, and our Associate First policy reflects our commitment to your development. We engage with fun activities on property to foster a supportive community.

If you're seeking growth and a fun team environment, this role could be ideal. We are an EEO employer M/F/D/V and maintain a drug-free workplace.

Equal Opportunity Employer

This employer is committed to informing all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.