Front Office Leader - Patient Experience (Healthcare)

Ivy Fertility; Pleasant Grove (UT); On-site; USD 58,000 - 68,000; Full time

Job summary

Ivy Fertility in Pleasant Grove, UT seeks an experienced Front Office Manager to lead the front office team and ensure an exceptional patient experience. This full-time role emphasizes compassionate leadership, staffing, scheduling, and operational priorities in a fast-paced fertility clinic.

Ideal candidates bring strong leadership, HIPAA compliance, and excellent communication skills, with 2+ years in medical office management and familiarity with EMR systems and scheduling tools.

Qualifications

• High school diploma or equivalent; associate or bachelor's preferred.
• 2+ years in medical office or healthcare management preferred.
• Experience with front desk, scheduling, or patient access preferred.
• Fertility/OB-GYN experience preferred.

Responsibilities

• Lead, train, coach, and support front office staff.
• Oversee daily front office operations and scheduling.
• Ensure HIPAA confidentiality and clinic policies.
• Coordinate with clinical teams to manage patient flow.
• Assist with hiring, onboarding, and evaluations.
• Maintain accurate patient registrations and payments.

Skills

Leadership

Communication

Customer service

Problem solving

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

EMR systems

Scheduling systems

Microsoft Office

Job description

Ivy Fertility in Pleasant Grove, UT seeks an experienced Front Office Manager to lead the front office team and ensure an exceptional patient experience. This full-time role emphasizes compassionate leadership, staffing, scheduling, and operational priorities in a fast-paced fertility clinic.

Ideal candidates bring strong leadership, HIPAA compliance, and excellent communication skills, with 2+ years in medical office management and familiarity with EMR systems and scheduling tools.