Fertility Center Front Desk & Billing Coordinator

Ivy Fertility; Long Beach (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Retirement plan

Vision insurance

Job summary

Ivy Fertility in Long Beach, CA is seeking a Full-Time Front Desk Coordinator to deliver a welcoming patient experience and manage front office operations. You will handle phone calls, scheduling, registration, insurance verification, and payments, while supporting check-in/out and basic administrative duties in a busy fertility clinic.

Candidates should have 2-3+ years of professional experience in a medical office, strong customer service skills, and familiarity with insurance plans (HMO/PPO).

Qualifications

• High school diploma or equivalent completed.
• 2–3+ years of professional experience in a medical/clinic front desk role.
• Strong customer service and phone etiquette skills.
• Experience with insurance verification and patient payments.

Responsibilities

• Provide exceptional front desk service and patient check-in/out in a fast-paced medical office.
• Greet patients, visitors, physicians, and staff professionally.
• Manage calls, voicemail, and patient inquiries; schedule appointments.
• Verify demographics and insurance information; collect co-pays and deposits.
• Support billing coordination and HIPAA-compliant documentation.

Skills

Front desk coordination

Customer service

Phone etiquette

Insurance verification

Payment collection

Team collaboration

EMR systems

Microsoft Word

Microsoft Excel

Education

High school diploma or equivalent

Tools

EMR systems

Microsoft Word

Microsoft Excel

Job description

Ivy Fertility in Long Beach, CA is seeking a Full-Time Front Desk Coordinator to deliver a welcoming patient experience and manage front office operations. You will handle phone calls, scheduling, registration, insurance verification, and payments, while supporting check-in/out and basic administrative duties in a busy fertility clinic.

Candidates should have 2-3+ years of professional experience in a medical office, strong customer service skills, and familiarity with insurance plans (HMO/PPO).