Front Office Leader: Guest Experience & Team Coaching

Socket.dev

Galveston (TX)

On-site

USD 42,000 - 62,000

Full time

6 days ago

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Job summary

Socket.dev is seeking a Front Desk Manager to oversee Concierge, Valet and Front Desk teams in a hospitality setting in Galveston, TX. The role focuses on delivering Five Diamond standards and guest satisfaction.

The candidate will supervise daily operations, coach staff, manage interviews, payroll hours and scheduling, and maintain strong interdepartmental communication to ensure smooth front office performance.

Qualifications

4+ years of progressive hotel/front office experience, or a 4 year college degree with related experience.
Supervisory experience required.
Proficient with computers, including spreadsheets and word processing.

Responsibilities

Motivate, coach, counsel and discipline all front desk/valet/concierge associates.
Ensure compliance to Pre-Shift Previews.
Prepare and conduct Front Office interviews and follow hiring procedures.
Develop associate morale and ensure training of Front Office associates.
Participate in required M.O.D. program as scheduled.
Review Front Office staff’s worked hours for payroll and submit to accounting on a timely basis.
Prepare employee schedules according to business forecast, payroll budget guidelines and productivity requirements.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.