Front Office Leader – Guest Experience & Concierge

San Luis Resort, Spa and Conference Center; Galveston (TX); On-site; USD 48,000 - 70,000; Full time

Job summary

San Luis Resort, Spa and Conference Center in Galveston, TX seeks a Front Desk Manager to oversee Concierge, Valet and Front Desk teams, ensuring courteous, efficient service and adherence to Five Diamond standards. The role focuses on staff leadership, scheduling, payroll coordination, and interdepartmental collaboration to elevate guest experiences.

Ideal candidates bring 4+ years in hospitality leadership or a combination of degree and related experience, plus strong computer skills and valid

Qualifications

• At least 4 years of progressive experience in a hotel or related field; or a 4 year college degree and at least 1 year of related experience; or a 2 year college degree and 2+ years of related experience.
• Supervisory experience required.
• Proficient with computers, including spreadsheets and word processing.
• Must have a valid driver’s license from the applicable state.

Responsibilities

• Motivate, coach, counsel and discipline all front desk/valet/concierge associates.
• Ensure compliance to Pre-Shift Previews.
• Prepare and conduct all Front Office interviews and follow hiring procedures.
• Develop associate morale and ensure training of Front Office associates.
• Participate in required M.O.D. program as scheduled.
• Review Front Office staff’s worked hours for payroll and submit to accounting on a timely basis.
• Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.

Skills

Supervisory experience

Customer service

Computer proficiency

Excel

Education

Four-year college degree

Two-year college degree

Tools

Word processing

Job description

San Luis Resort, Spa and Conference Center in Galveston, TX seeks a Front Desk Manager to oversee Concierge, Valet and Front Desk teams, ensuring courteous, efficient service and adherence to Five Diamond standards. The role focuses on staff leadership, scheduling, payroll coordination, and interdepartmental collaboration to elevate guest experiences.

Ideal candidates bring 4+ years in hospitality leadership or a combination of degree and related experience, plus strong computer skills and valid