Luxury Front Office & Guest Services Manager

montage; Peapack-Gladstone (NJ); On-site; USD 75,000 - 94,000; Full time

Job summary

Montage International in New Jersey is seeking a Front Office Manager to oversee guest reception, concierge, reservations and related services. You will lead front office staff, manage profitability, and ensure exceptional guest experiences.

Responsibilities include recruiting and training associates, coaching, cost control, and ensuring compliance with labor laws. Opera experience is preferred, and the role requires strong MS Office skills and a team-oriented approach.

Qualifications

• College degree preferred
• 3 to 5 years leadership experience in a luxury hotel
• Experience and knowledge of hotel operations is required
• Opera experience preferred
• Work positively in a team environment
• Excellent driving record
• Exceptional guest recovery skills
• Enjoy interacting with people in a fast paced environment
• Ability to work and remain calm and professional under potentially stressful situations to ensure guest satisfaction
• Excellent organizational and time management skills
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
• Must possess a positive attitude
• Must be willing to participate in a learning environment
• Must integrate company values throughout all interactions
• Must be able to quickly adapt to effectively using new software products
• Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands

Responsibilities

• Assist front office managers with recruitment, training and development of all associates.
• Coach and counsel staff within hotel's set policies.
• Ensure all Human Resource standards are met daily.
• Oversee matters related to employment and civil rights laws.
• Interact frequently with guests and resolve issues to satisfaction.
• Maintain communication with management to meet guest service needs.
• Monitor lighting, music, temperature, service steps, and cleanliness to ensure quality standards.
• Review profitability measures and support hotel operations.
• Control payroll and equipment costs.
• Manage inventory and back stock levels through quarterly checks.
• Develop cost-saving and profit-enhancing measures across departments.
• Review daily revenues and labor reports, and compare to forecasts.

Skills

Leadership experience

Guest service

MS Office

Team management

Education

College degree preferred

Tools

OPERA

LMS

TIMESAVER

ADP

HRM

BIRCHSTREET

HOTSOS

Job description

Montage International in New Jersey is seeking a Front Office Manager to oversee guest reception, concierge, reservations and related services. You will lead front office staff, manage profitability, and ensure exceptional guest experiences.

Responsibilities include recruiting and training associates, coaching, cost control, and ensuring compliance with labor laws. Opera experience is preferred, and the role requires strong MS Office skills and a team-oriented approach.