Front Office Leader: Guest Experience & Ops

Loews Hotels & Co; Orlando (FL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Free meal per shift

Free theme park access

Job summary

Loews Hotels & Co at Universal Orlando is seeking a Front Office Manager to direct and supervise the guest services team, ensuring service levels and quality align with Loews standards. You will handle payroll, scheduling, guest feedback, room allocations, and VIP arrangements while collaborating with conference and sales teams.

The ideal candidate has 4+ years in guest services/housekeeping, 3+ years in hospitality leadership, and proficiency with Microsoft Suite and PMS systems.

Qualifications

• Minimum of four years of experience with guest services and/or housekeeping.
• Minimum of three years of leadership experience in hospitality.
• Proficiency in Microsoft Suite and ability to learn Property Management Systems.
• Familiarity with Opera, HOTSOS, and Medallia is preferred.

Responsibilities

• Manage the daily operations of the Front Office team.
• Manage payroll and scheduling.
• Monitor, communicate, and respond to guest feedback.
• Oversee room allocations based on guest preferences and coordinate with housekeeping.
• Implement training programs while mentoring staff to foster professional growth.
• Serve as the primary contact for internal and external inquiries.
• Conduct audits and maintain accurate financial records and timely payments.
• Prepare performance reports for management on operational effectiveness and guest feedback.

Skills

Guest services

Leadership

Data analysis

Microsoft Suite

Opera PMS

HOTSOS

Medallia

Communication

Opera

Tools

Opera PMS

Job description

Loews Hotels & Co at Universal Orlando is seeking a Front Office Manager to direct and supervise the guest services team, ensuring service levels and quality align with Loews standards. You will handle payroll, scheduling, guest feedback, room allocations, and VIP arrangements while collaborating with conference and sales teams.

The ideal candidate has 4+ years in guest services/housekeeping, 3+ years in hospitality leadership, and proficiency with Microsoft Suite and PMS systems.