Hotel Event Sales & Operations Manager

Loews Hotels, LLC.; Orlando (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

One free meal per shift

Free theme park access

Job summary

Loews Hotels at Universal Orlando is seeking an innovative and results-driven F&B Sales and Operations Manager to lead our event sales efforts. You will combine a passion for guest experiences with a strategic approach to building client relationships and overseeing event planning.

The role requires multitasking across departments, strong organizational skills, and a drive to exceed expectations. Join a team focused on delivering exceptional events and memorable guest experiences at Universal

Qualifications

• Minimum of 1 year in sales, event execution, or a related role.
• Hospitality industry experience preferred.
• Proficiency with Microsoft Office Suite.
• Familiarity with CRM platforms and data analytics is preferred.

Responsibilities

• Actively prospect and solicit new business for event services.
• Respond to inquiries and conduct site visits for the venue.
• Maintain relationships with Universal Orlando Sales teams to attract VIPs and partnerships.
• Negotiate event contracts including F&B minimums and client requests.
• Serve as primary point of contact for all event clients from inquiry to execution.
• Develop and distribute Group Resumes to departments for coordination.
• Collaborate with Culinary and Beverage teams to align catering with client goals.
• Manage room blocks and adjustments in contracted blocks with Revenue Management.
• Analyze client needs and market trends to create tailored event space solutions.
• Oversee pre-event logistics, including room assignments and weather contingencies.
• Act as on-site lead during events and resolve issues.
• Manage VIP reservations and ensure personalized service.
• Maintain CRM records of client communications and event details.
• Attend Resume Review and BEO meetings for alignment.

Skills

Sales

Event planning

Client relationships

Negotiation

CRM

Communication

Tools

Delphi

Job description

Loews Hotels at Universal Orlando is seeking an innovative and results-driven F&B Sales and Operations Manager to lead our event sales efforts. You will combine a passion for guest experiences with a strategic approach to building client relationships and overseeing event planning.

The role requires multitasking across departments, strong organizational skills, and a drive to exceed expectations. Join a team focused on delivering exceptional events and memorable guest experiences at Universal