Guest Arrival & Experience Lead

loewshotels; Orlando (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Free meal per shift

Free theme park access

Job summary

Loews Hotels at Universal Orlando is seeking a guest-focused operational leader to oversee guest arrival, departure, and support services, ensuring a seamless and welcoming experience from first impression through departure.

You will lead a team, manage staffing and onboarding, and collaborate with Front Office, Food & Beverage, Housekeeping, and other teams to maintain high service standards and guest satisfaction.

Qualifications

• 2+ years of operational experience in bell services, door operations, or guest arrival services.
• Hands-on leader who motivates and manages with clarity, consistency, and respect.

Responsibilities

• Lead and develop a team focused on delivering exceptional guest arrival, departure, and support experiences while managing staffing, scheduling, and onboarding.
• Provide ongoing coaching, feedback, and development to build a service-focused, high-performing team.
• Oversee guest arrival and departure operations, including guest assistance services, luggage handling, parking, and package management.
• Ensure consistent execution of service standards that create a welcoming, efficient, and seamless guest experience.
• Foster collaboration across operational teams to remove barriers and improve service delivery.

Skills

Operational leadership

Guest services

Staff management

Job description

Loews Hotels at Universal Orlando is seeking a guest-focused operational leader to oversee guest arrival, departure, and support services, ensuring a seamless and welcoming experience from first impression through departure.

You will lead a team, manage staffing and onboarding, and collaborate with Front Office, Food & Beverage, Housekeeping, and other teams to maintain high service standards and guest satisfaction.