Front Desk & Guest Experience Lead

HVMG - Hospitality Ventures Management Group; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

PayActive access

PTO & Holidays

Healthcare benefits

401(k) match

Job summary

HVMG - Hospitality Ventures Management Group is seeking a Front Office Supervisor to support daily front desk operations and ensure exceptional guest service, check-in/check-out efficiency, and smooth shift coverage.

You will train and guide front desk staff, handle guest concerns, and report to the Front Office Manager as you contribute to a welcoming, efficient hotel environment across our nationwide portfolio.

Qualifications

• Hotel experience is required.
• Combination of education and experience.

Responsibilities

• Supervise front desk agents and manage guest reservations.
• Assist in training and guiding front desk staff.
• Report to the Front Office Manager.
• Handle guest concerns and scheduling/shift coverage.

Education

Combination of education and experience

Job description

HVMG - Hospitality Ventures Management Group is seeking a Front Office Supervisor to support daily front desk operations and ensure exceptional guest service, check-in/check-out efficiency, and smooth shift coverage.

You will train and guide front desk staff, handle guest concerns, and report to the Front Office Manager as you contribute to a welcoming, efficient hotel environment across our nationwide portfolio.