Front Office Manager-Salaried Exempt

Millennium & Copthorne Hotels plc; Anchorage (AK); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer contribution

Job summary

Millennium & Copthorne Hotels plc is seeking a Front Office Manager for their Lakefront Anchorage Hotel. The role involves overseeing front desk operations, ensuring exceptional customer service, training staff, and coordinating with other departments. Candidates should have at least two years of front desk experience and familiarity with Opera software. The position offers a competitive benefits package including medical, dental, vision, and a 401k plan. Join our team to deliver outstanding guest experiences on the shores of Lake Spenard.

Qualifications

• Two-year prior front desk experience required.
• Ability to deal effectively with guest and employee concerns.
• Must be able to lift 20lbs and frequently lift up to 10lbs.

Responsibilities

• Oversee front desk operations and customer service.
• Train new staff and monitor performance.
• Create weekly work schedules according to projected occupancies.

Skills

Customer service

Conflict resolution

Effective communication in English

Tools

Opera

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Front Office Manager‑Salary Exempt

The Lakefront, Anchorage hotel (formerly the Millennium Hotel) is recruiting for salary exempt, Front Office Manager to join our team. At the Lakefront Anchorage Hotel, we strive to deliver a memorable experience for our guests. Situated on the shores of scenic Lake Spenard, one mile from Anchorage International Airport and four miles from downtown Anchorage, the Lakefront Anchorage Hotel is the perfect starting point to explore the many wonders Alaska has to offer. The Lakefront Anchorage Hotel boasts 248 rooms and three outstanding food and beverage outlets.

The role of the front office manager is to oversee the front desk and ensure the front desk provides exceptional customer service. Resolve any guest complaints, train new staff on proper processes and procedures.

Typical duties of the front office manager include

• Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures.
• Confers and cooperates with other department heads to ensure coordination of activities.
• Trains new and existing employees of the Front Office.
• Answers inquiries pertaining to hotel policies and services.
• Monitors and ensure work duties of staff are followed according to hotel standards by verifying AM/PM checklists are executed, signed and filed.
• Maintains complete knowledge of hotel services, hours of operation, and schedule of events.
• Monitors performance and ensures adherence to service standards of bell staff.
• Creates weekly work schedules to coincide with projected occupancies.
• Manage rooms P&L in partnership with Director of Housekeeping, to ensure rooms division is staying within established guidelines for expenses and payroll costs.
• Responsible for staff selection and scheduling of all Front Office personnel.
• Manage payroll and control costs using Labor Standards.

The successful applicant will

• Two-year prior front desk experience required.
• Opera experience preferred.
• Working knowledge of Microsoft Word, Outlook and Excel applications required.
• Lifting 20lbs. maximum with frequent lifting and carrying of objects weighing up to 10lbs.
• Requires walking and standing to a significant degree and can require long periods of sitting.
• Ability to effectively deal with a guest and employee concern in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer or employee and providing positive and proactive solutions.
• Effective communications in English both written and oral.
• Patience, tact and diplomacy.
• Ability to resolve problems without blaming others.
• Provide exceptional customer service.
• Work as a productive team member by contributing positive energy.
• Perform the duties of the position in a safe manner.
• Be professional in all interactions with guests and associates.

If you enjoy doing a variety of tasks in an environment that can go from relaxed to busy and takes pride in their work environment and be recognized the job you do then this is for you!

The Lakefront offers a very competitive benefit package including medical, dental, and vision. Plus a 401k with an employer contribution.

Millennium Hotels is an equal opportunity employer and does not discriminate based on disability, veteran status or any other basis protected under federal, state or local laws.

Millennium Hotel is a drug free workplace. We conduct pre-employment drug tests and criminal background checks on all applicants after a job offer.

Millennium Hotels participates in the electronic employment eligibility verification program commonly referred to as E-Verify.

• This job posting is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the responsibilities and skills required to do this job successfully.