Hotel Front Desk Agent

Millennium Hotels and Resorts; Anchorage (AK); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company匹

Job summary

Lakefront Anchorage, part of Millennium Hotels & Resorts, is seeking a Front Desk Agent to deliver exceptional guest experiences and support a collaborative team. You will create memorable moments, handle check-in/out, and maintain operational standards in a fast-paced setting.

The role requires strong communication, a hospitality mindset, and flexibility for evenings, weekends, and holidays. High school diploma or equivalent is required.

Qualifications

• Passion for hospitality and delivering exceptional service.
• Strong communication and interpersonal skills.
• Experience in customer service or hospitality is preferred.
• Familiarity with PMS systems (e.g., Opera) is a plus.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.

Responsibilities

• Be the face of the hotel, creating first impressions and memorable guest moments.
• Ensure smooth operations aligned with brand standards.
• Deliver personalized guest experiences and anticipate needs.
• Collaborate with teams across departments to achieve goals.
• Follow all policies, safety standards, and documentation procedures.

Skills

Passion for hospitality

Strong communication

Interpersonal skills

Flexibility

Guest service

Team collaboration

Education

High school diploma or equivalent

Tools

Opera PMS

Job description

Hotel Name: Lakefront Anchorage Location: Onsite? Anchorage, AK

Join the Team at Lakefront Anchorage

At Lakefront Anchorage, hospitality is inspired by nature, adventure, and a true sense of place. Every guest experience is shaped by the beauty of Alaska and the warmth of genuine, welcoming service.

About Lakefront Anchorage

Located on the shores of Lake Hood, Lakefront Anchorage offers a one-of-a-kind setting where guests can take in breathtaking views of floatplanes, mountains, and Alaska's natural landscape. As one of Anchorage's most distinctive hotels, the property serves as a gateway for travelers seeking both adventure and comfort. With easy access to downtown Anchorage and nearby attractions, Lakefront Anchorage blends scenic surroundings with a relaxed, inviting atmosphere?creating an experience that is uniquely Alaskan. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence?driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

• Passion for Hospitality ? Delivering meaningful and memorable guest experiences
• Entrepreneurial ? Taking ownership and acting with agility
• Innovation & Progressive ? Continuously improving how we operate and serve
• Solutions & Results Oriented ? Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role front desk agent

As our front desk agent role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.

Your Impact

You are the face of the hotel?creating first impressions and memorable guest moments. Your energy, attention to detail, and service mindset will directly shape the guest experience and bring our brand to life.

What You'll Be Doing - Operations & Execution

• Ensure smooth, efficient operations aligned with brand standards
• Identify opportunities for innovation and continuous improvement
• Deliver consistent, high-quality results in a fast-paced environment

Guest Experience

• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest

Team Collaboration

• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Support a culture of respect, energy, and accountability

Compliance & Standards

• Follow all company policies, safety standards, and procedures
• Maintain accuracy in processes, reporting, and documentation
• Uphold a culture of accountability and operational excellence

Requirements

• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Solutions-oriented mindset with attention to detail
• Flexibility to work varied schedules, including evenings, weekends, and holidays

Technical / Role-Specific Requirements

Front Desk / Guest Services:

• Experience in customer service or hospitality preferred
• Familiarity with PMS systems (e.g., Opera) is a plus

Education

• High school diploma or equivalent required

Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you?re not just taking on a role?you?re joining a global organization committed to people, performance, and growth.

Whether you?re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.

If you?re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.