Front Office & Guest Experience Manager

Millennium & Copthorne Hotels plc; Anchorage (AK); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer contribution

Job summary

Millennium & Copthorne Hotels plc is seeking a Front Office Manager for their Lakefront Anchorage Hotel. The role involves overseeing front desk operations, ensuring exceptional customer service, training staff, and coordinating with other departments. Candidates should have at least two years of front desk experience and familiarity with Opera software. The position offers a competitive benefits package including medical, dental, vision, and a 401k plan. Join our team to deliver outstanding guest experiences on the shores of Lake Spenard.

Qualifications

• Two-year prior front desk experience required.
• Ability to deal effectively with guest and employee concerns.
• Must be able to lift 20lbs and frequently lift up to 10lbs.

Responsibilities

• Oversee front desk operations and customer service.
• Train new staff and monitor performance.
• Create weekly work schedules according to projected occupancies.

Skills

Customer service

Conflict resolution

Effective communication in English

Tools

Opera

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Millennium & Copthorne Hotels plc is seeking a Front Office Manager for their Lakefront Anchorage Hotel. The role involves overseeing front desk operations, ensuring exceptional customer service, training staff, and coordinating with other departments. Candidates should have at least two years of front desk experience and familiarity with Opera software. The position offers a competitive benefits package including medical, dental, vision, and a 401k plan. Join our team to deliver outstanding guest experiences on the shores of Lake Spenard.